Staff IT Technical Program Manager

Location: Remote - USA

Department: IT

As a Staff IT Technical Program Manager on the IT Operations team, youll own and drive eDiscovery and information governance programs across Coinbase. Embedded with cross-functional leadership, youll serve as the connective tissue between domain experts and engineering teams, identifying automation opportunities, prototyping solutions with AI and workflow tooling, and driving adoption across the organization. Youll lead the technical strategy behind defensible eDiscovery processes and entity-specific retention capabilities, ensuring Coinbase meets its regulatory obligations at scale.

What you’ll do:

• Own the end-to-end strategy and execution for eDiscovery and information governance solutions spanning multiple business functions and enterprise platforms.
• Partner with engineering teams to deliver technology programs that transform eDiscovery capabilities from hold through collection, review, and production (EDRM).
• Drive the translation of regulatory and compliance requirements into actionable system configurations, policies, and controls across platforms such as Slack and Google Workspace.
• Lead program timelines, dependencies, and risk escalations while maintaining audit-ready documentation including regulatory control matrices, playbooks, and SLAs.
• Build and validate comprehensive test plans for eDiscovery controls and information governance tooling to ensure defensibility and compliance.

Required Skills and Experience:

• 5+ years of experience in technical program management, information governance, eDiscovery, or regulatory compliance.
• Demonstrated experience managing cross-functional compliance programs with multiple dependencies in a dynamic environment.
• Working knowledge of the Electronic Discovery Reference Model (EDRM) and hands-on experience with eDiscovery tooling (e.g., Relativity, Nuix, Google Vault, Onna).
• Experience translating regulatory requirements into enterprise system controls and configurations across collaboration and productivity platforms.
• Proven ability to build roadmaps, manage dependencies, and drive programs independently with minimal day-to-day direction.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.