Global Support Engineer

Location: Remote (US)

Department: Customer Experience

Location Type: REMOTE

Employment Type: FULL_TIME

The Role

Day-to-Day 

• Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
• Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
• Have a clear understanding of the needs and workflows of users
• Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
• Delight users through effective and efficient communication and resolution of issues
• Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
• Maintain communication with users and internal stakeholders to ensure an excellent user experience

Basic Qualifications

• 2+ years experience in a support role (preferably with B2B or SaaS)
• Strong written and verbal communication skills in English 
• Proficiency in at least one programming language
• Ability to remain focused and flexible despite competing priorities
• Organizational, research, and time-management skills
• Strong troubleshooting and problem-solving skills
• A collaborative, helpful, and empathetic team player
• A quick and agile learner that can adjust strategies quickly
• Able to effectively identify severe issues and escalate them properly
• Excited about joining a fast-paced startup and working harder than they have ever worked before.