Associate, Sales Renewals - Bilingual

Location: CRI Work-at-Home, CRI San Jose - Jacks

Time Type: Full time

Job Description

Job Title:

Associate, Sales Renewals - Bilingual

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide an accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

• Fluent in English (B2 required) – verbal and written communication.
• 1.5+ years of experience in a sales support, renewals, customer success, or account management role.
• High school diploma, mandatory
• Availability to work a hybrid modality.
• Strong organizational and time-management skills with attention to detail.
• Experience working with Salesforce or similar CRM tools.
• Experience managing sales forecasting
• Excellent interpersonal and negotiation skills.
• Comfortable working in a fast-paced, target-driven environment.
• Prior success in the achievement of personal and team sales quota/goals.
• Excellent knowledge of MS Office programs

• Experience supporting SaaS, cloud, or technology solutions.
• Background in B2B client-facing roles.

Location:

CRI Work-at-Home

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time