Associate, Renewals Sales - Trilingual

Location: Costa Rica- San Jose, CRI Work-at-Home

Time Type: Full time

Job Description

Job Title:

Associate, Renewals Sales - Trilingual

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

You have:

• 1.5+ years of experience working in a customer service or sales capacity
• Availability to work in a hybird modality
• Highschool diploma, mandatory
• Experience working with Salesforce.com or similar CRM
• Minimum B2 English level and B2 Portuguese
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience or willingness to work from home 

Location:

Costa Rica- San Jose

Language Requirements:

Brazilian Portuguese (Required), English (Required), Spanish (Required)

Time Type:

Full time