ACTIVE POOLING: Service Call Coordinators/Ticket Analysts

Location: PHL Cebu City - Arcenas, PHL NCR QC Work-at-Home, PHL Clark, PHL Quezon City - Vertis North Corporate Center 2, PHL Mandaluyong City - Shaw, PHL Misamis Orr Work-at-Home, PHL Bonifacio Global City - Levels 14 and 15, WeWork Milestone at 5th Avenue, PHL Laguna Work-at-Home, PHL Work-at-Home, PHL Cam Sur Bicol Work-at-Home, PHL Pasay City, PHL Naga, PHL Muntinlupa City, PHL Makati City, PHL Davao, PHL Quezon City - IBMP Eastwood, PHL Cebu, PHL Bonifacio Global City Taguig, PHL Baguio City, PHL Bacolod City, PHL Negros Occ Work-at-Home, PHL Imus Community Hub - Sun City Plaza, PHL Mandaluyong City - Megamall, PHL Quezon City - Giga Tower 18th Floor, PHL NCR Muntinlupa Work-at-Home, PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr, PHL Cebu Work-at-Home, PHL Cagayan de Oro - Trade St, PHL Benguet Work-at-Home, PHL Manila - San Lazaro, PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park, PHL Pampanga Work-at-Home, PHL Angeles City - 2nd Floor, Greencove, PHL Mactan Work-at-Home, PHL San Jose Del Monte - Community Hub-S Cube 2, PHL Angeles City - Clark 2, PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center, PHL NCR Makati Work-at-Home, PHL Laguna, PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao, PHL Taguig 5th Ave, E-Square, Crescent Park West, PHL Google - Client Site, PHL Angeles City - SM City Clark BPO Bldg 1, PHL Davao Work-at-Home

Job Description

Job Title:

ACTIVE POOLING: Service Call Coordinators/Ticket Analysts

Job Description

The role is pivotal in maintaining seamless service operations through strategic workload analysis and effective service call management. Key responsibilities include analyzing service call workloads and trends to devise optimal scheduling strategies and recommending necessary adjustments to enhance service delivery and operational efficiency.

Key Responsibilities:

• Workload Analysis: Evaluate service call trends to optimize scheduling strategies and improve efficiency.
• Service Call Management: Oversee the creation, scheduling, and tracking of service calls to ensure accurate assignment and timely resolution while monitoring progress for necessary corrections.
• Installation and Vendor Coordination: Coordinate installation schedules and vendor engagements, assigning tasks based on geographic and availability factors.
• Future Planning & Dispatch Optimization: Anticipate future service needs through workload forecasting and strategically dispatch service calls considering priority, skills, and geographic factors.
• Inventory and Parts Monitoring: Verify parts usage, monitor inventory levels, and collaborate with logistics to maintain availability.
• Operational Support & Compliance: Provide administrative support to FSM, ensuring adherence to daily protocols, including service call ETAs and safety procedures.

This role requires a proactive approach to managing service operations, optimizing resource allocation, and ensuring compliance with established protocols. Suitable for candidates with strong analytical skills and operational acumen.

Location:

PHL Cebu City - Arcenas

Language Requirements:

Time Type: