Voice Communications Specialist FHC

Location: Remote Location

Time Type: Full time

Job Description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Voice Communications Specialist FHC

Location

Cleveland

Facility

Remote Location

Department

Administration-Ambulatory Operations

Job Code

B1027S

Shift

Day/Evening Rotation

Schedule

8:30am-5:00am/10:30am-7:00am

Job Summary

Job Details

**Applicants must reside in Northeast Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.

This is a remote role. A caregiver in this position will work 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance. 

• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures. 

• Direct hospital personnel request conference calls to conference company as procedures described. 

• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions. 

• Provide overhead and long-range paging services to the FHC and other outside callers as applicable. 

• Process group alert test twice daily. 

• Expedite medical emergency and crises intervention procedures using page and established procedures. 

• Assist staff with out-of-service pages by performing program changes using page systems. 

• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units. 

• Assist personnel in contacting on-call physicians and other on-call personnel.

• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.

• Operate various systems and facsimile equipment.

• Send domestic and international telegrams using telex format on CRT. 

• Receive, log and dispatch incoming telex and facsimile messages. 

Minimum qualifications for the ideal future caregiver include:

• High School Diploma 
• A minimum of 1 year of Call Center or telephone operator experience OR 2 years of Customer Service experience

• Understanding of networking/distributed computing environment concepts and principles of client/server configuration 

• Excellent knowledge of messaging technology and project management skills 

Preferred qualifications for the ideal future caregiver include:

• Experience in Health Care or a related field

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.