Technical Account Manager

Department: Engineering

Location: remote

Employment Type: FullTime

About the Role

Join a fast-moving, early-stage marketing AI company that is automating the marketing services industry — starting with SEO and AI search optimization. Our platform uses autonomous agents to drive organic growth, content strategy, backlink building, and ad campaign management for B2B SaaS startups. As a Technical Account Manager, youll be the primary technical partner for a portfolio of fast-growing startup clients, helping them unlock measurable growth outcomes from the platform.

What Youll Do

• Serve as the primary technical point of contact for clients, driving platform adoption and delivering measurable growth results.

• Translate client needs into clear technical requirements and coordinate with product and engineering teams to deliver solutions.

• Onboard new customers and coach them on best practices to optimize their marketing ROI.

• Collaborate cross-functionally with product, engineering, and customer success to resolve issues and ensure clients realize value quickly.

• Monitor client success metrics and provide strategic, data-driven recommendations to continuously improve growth outcomes.

What Were Looking For

Required:

• Experience at a fast-growth startup with a demonstrated track record of delivering measurable wins.

• Hands-on familiarity with marketing automation tools, data workflows, and integrations.

• Proven ability to onboard and coach customers to drive platform adoption and ROI.

• Ability to translate ambiguous client needs into concrete technical requirements and work closely with engineering and product.

• Experience tracking success metrics and turning data into strategic recommendations.

• Exceptional written and verbal communication skills — clear, persuasive, and client-ready.

• High technical aptitude; strong CS fundamentals or equivalent problem-solving capability is a plus.

• High EQ and comfort operating in a fast-paced, ambiguous, early-stage environment.

• US work authorization required — visa sponsorship is not available.

Nice to Have:

• Industry experience in marketing services, SEO, or AI search optimization (AEO).

Compensation & Benefits

• Salary: $90,000 – $122,000 USD annually

• Early-stage equity opportunity at a well-funded, high-growth startup

Location

• On-site in New York City (SoHo), NY — this is a fully in-office role; remote is not available.