Senior Forward Deployment Engineer

Department: Engineering

Location: remote

Employment Type: FullTime

About the Role

Join a customer-facing technical team at an AI communications software company, working across product, engineering, and go-to-market. You will own production deployments and turn customer needs and live feedback into reliable, repeatable implementations.

What Youll Do

• Translate customer requirements into robust production workflows, data flows, prompts, and guardrails.

• Lead deployments and build integrations with third-party systems using APIs, webhooks, and common authentication patterns.

• Write and test glue code and features, with appropriate monitoring and logging.

• Debug production issues across calls, workflows, and data, and deliver timely fixes.

• Create reusable deployment templates and playbooks to improve consistency and scale.

• Share recurring customer pain points and product recommendations with internal teams.

What Were Looking For

• At least 3 years of practical experience translating customer requirements into production implementations.

• Production experience with LLM applications, including prompting, tool use, retrieval-augmented generation, evaluation, and failure modes.

• Hands-on experience with APIs, webhooks, OAuth or API keys, and third-party integrations.

• Strong coding skills for implementation, testing, monitoring, and logging, plus cloud deployment and observability fundamentals.

• German proficiency at B2 level or above. Exceptional candidates without German proficiency may also be considered.

• Voice or telephony integrations are a plus. TypeScript, Python, SQL, workflow automation, and privacy experience are also useful.

Compensation & Benefits

Compensation is €60,000 to €90,000 annually. Visa sponsorship is not available.

Location

Remote within Germany.