Support Specialist I

Location: Remote - Canada - BC

Time Type: Full time

Job Description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:​
• Medical, Dental, and Vision Insurance with company premium assistance​
• Life, AD&D, and long-term disability coverage paid for by the company​
• RRSP company match ​
• Paid vacation, sick and personal time​
• Paid company holidays​
• Paid Volunteer Time; giving back to our communities is important to us​
• Employee Referral Bonus Program​
• Employee Recognition Program – convert your recognition points into gift cards​
• Employee Assistance Program – offers benefits to help you manage daily responsibilities​
• Access to training opportunities to advance further in your career

Job Description

We are looking for a talented individual… 

To join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. We’re a close-knit group that’s passionate about reducing emissions and enjoys collaborating with each other—and the public—to make a difference. In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes.

 

Although this is a remote position the successful candidate will be located in British Columbia.

You’re a great fit if you can…

• Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements.

• Meet key performance indicators (KPIs), including hold times and after-call wrap up time.

• Provide support with application reviews and other administrative tasks.

• Work regular full-time hours based on Pacific Standard Time.

Exciting candidates will have…

• 0-1 years of experience in a customer-facing role; call centre experience is an asset but not required.

• Post-secondary education is preferred.

• Strong verbal and written communication skills.

• Proficient with Microsoft Office applications.

• Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.

• Interest in sustainability, energy efficiency or building science

Targeted Compensation Range

$20-$22/h

(equivalent to approximately $41,600- $45,760 annually based on a 40-hour work week)

Canadian Commercial Driving Requirements

If applicable, meet all qualification, licensing, medical, and compliance requirements for commercial drivers under applicable provincial and territorial laws, the Canadian National Safety Code (NSC), and any federal regulations for extra‑provincial operations, including hours‑of‑service and safety fitness requirements.

Compensation Range

$18.10 - $27.05

Currency

CAD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.