General Operations Specialist

Location: Remote

Department: Operations

Location Type: REMOTE

Employment Type: FULL_TIME

• Carry out defined improvements on operations projects from planning to completion.
• Research questions and turn findings into clear summaries that support decisions.
• Track and coordinate operations projects across teams so that nothing stalls without an owner.
• Write clear processes for our growing library that others can rely on. Keep handbooks and support documentation up to date so they remain usable and findable.
• Support our CRM and other third-party tools. Clean up data, build views and reports, and field day-to-day questions from the GTM teams. 
• Help People Operations maintain standards and processes across the organization including hiring, onboarding, training, and other company operations as priorities evolve.
• Assist with scheduling and coordination for company-wide meetings and events.
• Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

• 1 – 2 years of experience in operations, customer success, or a similar role, ideally at a startup or fast-moving team.
• Analytical and meticulous: You notice the small inconsistencies and patterns others miss, and you close loops.
• Process-oriented: You like turning messy work into clear, repeatable steps.
• Curious and coachable: You ask questions, look for context and existing processes before jumping to solutions, and want to learn from those around you.
• A self-starter: You take initiative, work through blockers on your own when you can, and keep work moving without waiting to be asked.
• A steady executor who follows a plan through to completion and flags potential blockers early.
• Interested in owning small projects from start to finish, and building toward larger projects over time.
• Comfortable working with data in spreadsheets (Google Sheets or Excel) and spotting patterns or errors.
• Communicate clearly and professionally with team members across functions.

• Hands-on experience in HubSpot or other CRMs (we’ll train you on our HubSpot setup)
• Exposure to using or building automation workflows or similar detail-driven scoped projects
• Previous internal dashboard or database systems experience such as Notion or Gitbook

• You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance. 
• Clarity has grown from 0 to 70 employees in under 4 years and is poised for continued growth. 
• Clarity is a product focused organization that consistently invests in improving the experience of its school and family users.
• Clarity is a fully remote work environment, but also provides both team specific and company sponsored offsites every year.