What is the seniority level for Customer Service Representative - Express Scripts - Remote at Cigna?

This Customer Service Representative - Express Scripts - Remote role at Cigna is a -level position.

Customer Service Representative - Express Scripts - Remote

Remote

Georgia Work at HomeMissouri Work at HomeConnecticut Work at HomeUtah Work at HomeIdaho Work at HomeColorado Work at HomeTexas Work at HomeLouisiana Work at HomeSouth Dakota Work at HomeSouth Carolina Work at HomeIllinois Work at HomeWashington Work at HomeMontana Work at HomeOregon Work at HomeArizona Work at HomeMississippi Work at HomePennsylvania Work at HomeTennessee Work at HomeNorth Dakota Work at Home· 4 days ago

Straight from Cigna’s careers page. Apply on the company site — no recruiter, no middleman.

Customer Service Representative - Express Scripts - Remote

Location: Georgia Work at Home, Missouri Work at Home, Connecticut Work at Home, Utah Work at Home, Idaho Work at Home, Colorado Work at Home, Texas Work at Home, Louisiana Work at Home, South Dakota Work at Home, South Carolina Work at Home, Illinois Work at Home, Washington Work at Home, Montana Work at Home, Oregon Work at Home, Arizona Work at Home, Mississippi Work at Home, Pennsylvania Work at Home, Tennessee Work at Home, North Dakota Work at Home

Remote Type: Remote

Time Type: Full time

Job Description

SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES:

• Answer inbound calls from Medicare & Medicaid members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.

• An average of 50-70 calls are expected daily.

• Take calls back-to-back while toggling through several applications on multiple screens.

• Attend 100% of trainings and the first 90 days of employment.

• The Medicare representatives must document each customers expression of dissatisfaction to include issues and the resolution provided to meet regulatory requirements.

• Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements.

• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

• You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications.

• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

QUALIFICATIONS:

• High School diploma or equivalent.

• 1 year of customer service experience is required.

• A dedicated workspace with no distractions is required.

• Intermediate proficiency in Microsoft Outlook.

• Strong organization skills, written, and verbal communication skills.

• Ability to remain calm and helpful even when dealing with difficult callers.

• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.

• We service Medicare aged people (65+), and you will be expected to clearly communicate their benefits and find solutions to meet their needs.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.