Project Manager - Telecommunications Service Support Team

Location: Remote

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid Life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

• Resume must explicitly reflect a Bachelors degree alongside 6+ years of total IT experience.
• Must possess a verified, active or interim Tier 1 (T1/NACI) adjudication visible within DISS at contract start.
• Must be fully available to direct daily operations and attend Government meetings scheduled between 8:00 a.m. and 4:30 p.m. Central Standard Time (CST), Monday through Friday, with flexibility to adjust shifts during critical customer cutovers or special network projects.
• Must sign a formal Letter of Intent (LOI) authorizing submission of their credentials for this specific DISA/DITCO contract opportunity at the designated target rate.

• Control daily operations and production output for the 25-person TSST workforce, optimizing task distribution across inventory validation, network engineering, and order processing queues.
• Monitor order tracking and installation queues closely against scheduled transition milestones to identify, isolate, and solve scheduling threats.
• Coordinate rapid corrective actions with internal delivery teams and external vendors when order processing backlogs occur.
• Oversee and execute routine quality assurance and quality control (QA/QC) protocols on all incoming Telecommunication Requests (TRs) to ensure clarity, correctness, and ATS compatibility.
• Elevate complex technical bottlenecks, customer friction points, or vendor fulfillment delays immediately to the Program Manager.
• Actively manage the planning, scheduling, and logging of service installations, validation tasks, and cutover timelines.
• Participate in cutover planning sessions over active conference bridges to help resolve unexpected implementation or disconnect issues.
• Compile data inputs and metrics to generate accurate, recurring daily and weekly status updates for the Program Manager and the DITCO Transition Program Office.

• Deep functional understanding of the complete telecommunications service-order lifecycle, tracking transitions from initial request to ultimate vendor disconnect confirmation.
• Familiarity with enterprise service tracking modules and database platforms, utilizing workflow queues to organize and prioritize production outputs.
• Direct operational experience utilizing or navigating federal provisioning platforms, such as DISA StoreFront, SOrder Entry, or equivalent high-volume contract ordering systems.
• Strategic capacity to analyze data reports (including Status of Action Messages and In-Effect Reports) to update internal tracking registries accurately.

• Comprehensive mastery in protecting sensitive government data assets, unclassified Controlled Technical Information (CTI), and proprietary metrics in compliance with DoDI 5200.48.
• Direct experience operating inside a federal contracting structure, monitoring service delivery requirements, and adhering to strict agency security guidelines.
• Strict alignment with defense personnel verification rules, ensuring all team activities conform with Continuous Evaluation criteria within the Defense Information System for Security (DISS).

• Direct incumbent experience supporting the DISA/DITCO Telecommunications Service Support Team (TSST).
• Prior experience supervising customer support or order-entry teams processing high-volume requests for carriers, telecom vendors, or defense agencies.
• Familiarity with tracking metrics or terminology tied to federal contract vehicles, including GSA EIS, NETWORX, WITS 3, and Commercial Voice Services (CVS).

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

Texting Privacy Policy

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.Msg & data rates may apply.
• OPT out at any time by texting Stop.