Manager, Renewal Platform Specialist

Location: Remote, USA

Time Type: Full time

Job Description

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Responsibilities & Essential functions

• A key aspect of this role is the relentless pursuit of scaling the team, improving efficiency, and implementing best practice standards across the board. The manager is tasked with continuously seeking innovative ways to enhance team operations and effectiveness.
• Planning and Execution: Develop and execute data driven plans, ensuring alignment with CDKs business goals and objectives for but not limited to resource allocation, communication plans, performance monitoring, Coaching and developing plans, change management, standards, processes, and best practices.
• Team Scaling and Efficiency: Focus on optimizing team efficiency and resource allocation to meet evolving business needs.
• Leadership: Ensure Regional Sr. Platform Specialists provide the coaching, and development across the designated regional teams. Implement structured coaching and development programs for team members, ensuring continuous professional growth and skill enhancement.
• Collaboration: Work closely with the Platform Specialist Operation team to define utilization reporting to ensure team alignment and resourcing, establish feedback mechanisms that provide deep feedback on Platform Specialists role performance. Collaborate with Product Marketing and the Operations team to ensure training and certifications are defined and completed in a timely manner by all team members.
• Management: Oversee the creation and execution of performance plans, maintaining meticulous documentation to track progress and identify areas for improvement. Ensure the teams adherence to established sales standards and processes, meeting and exceeding set expectations. Regularly assess both individual and team performance, ensuring alignment with CDKs expectations and objectives, and making resource adjustments as necessary to maintain high standards of excellence.
• Goal Setting and Alignment: Facilitate individual and team goal setting, aligning these objectives with CDKs broader business goals and strategies. Utilize data and analytics to inform strategic decisions, identify trends, and drive continuous improvement in team performance.
• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Hire and train new employees
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Set goals for performance, monitor employee productivity, and provide constructive feedback and coaching
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Role model company values and leadership expectations

Required Job Skills & Qualifications

• Bachelor’s degree or equivalent work experience
• Demonstrated experience leading and developing teams with strong coaching and mentoring abilities. Proven high employee engagement track record.
• Proven ability and success analyzing data and trends to inform strategic decisions.
• 4+ years’ experience as a Manager of pre sales roles OR proven track record of leadership (either as a people leader) in a role that demonstrates knowledge of the sales process and the impact of a pre-sales solution team.
• Ability to travel up to 35%; including overnight travel
• SaaS enterprise solution background Strong sales acumen – proven track record sales or pre-sales with a deep understanding of sales process, sales strategies, and methodologies
• Automotive experience desired but not required

Compensation: $117,000 - $135,000

Physical Requirements:

Operate Computer Hardware and Other Office Equipment: Constantly

Repetitive Motion: Constantly

Position and Move Items: Seldom

Physical Demands: Up to 15 pounds

Remain in a Stationary Position: Occasionally

Move About: Occasionally

Adjust Posture for Movement: Seldom

Ascend and Descend: Seldom

Observe or Inspect Details: Frequently

Communicate Information and Ideas so that Others will Understand: Constantly

Exposure to Outdoor Weather Conditions: Seldom

Detects Auditory Cues: Constantly

Exposure to Confined Spaces: Frequently

Operate a Vehicle Safely: Seldom

Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.