Remote Receptionist

Department: R&D

Location: United States

Employment Type: FullTime

Bilgewater Group is a Chicago-based diversified services company founded in 2003. We operate across two core divisions: food service and care.

Our food service division manages a network of quick-service and counter-service locations across the greater Chicagoland area, serving thousands of customers every day at high-traffic venues, including commercial districts, transit hubs, and retail centers.

ABOUT THE ROLE

We are looking for a Remote Receptionist to serve as a first point of contact for customers, visitors, and internal teams. You will handle incoming calls and messages, provide basic information, route requests to the appropriate team, and support day-to-day administrative tasks.

WHAT YOU WILL DO

• Answer incoming calls, messages, and general inquiries

• Provide basic information and assistance to customers and other contacts

• Direct calls and requests to the appropriate team or location

• Schedule appointments and coordinate basic requests

• Maintain contact information and administrative records

• Follow up on requests when needed

• Provide general administrative support to the team

WHAT WE ARE LOOKING FOR

• Previous experience in reception, customer service, administration, hospitality, or a similar role

• Professional and friendly communication style

• Strong organization and attention to detail

• Comfortable handling calls, messages, and multiple requests

• Basic computer and Microsoft Office or Google Workspace skills

• Reliable and comfortable working independently in a remote environment

• Reliable internet connection and workspace

• Legally authorized to work in the United States

NICE TO HAVE

• Previous remote receptionist or virtual receptionist experience

• Experience with scheduling or appointment management

• Experience in food service, hospitality, retail, or care environments

• Bilingual communication skills - English / Spanish

COMPENSATION

$18–$24 per hour, depending on experience and qualifications.

HIRING PROCESS

Application Review → Initial Conversation → Interview → Offer

EQUAL OPPORTUNITY

Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.

Location: Remote