Care Navigator

Location: Remote (Dallas, Texas, US)

Department: Care Delivery

Care Navigator - Empathetic Chronic Care & Remote Patient Monitoring Specialist

Location: Remote (Serving patients near Dallas, TX)
Company: Care Atlas
Job Type: Full-Time (Hourly)

Position Summary

We are seeking a highly compassionate and clinically adept Care Navigator to serve as a constant source of support for our geriatric Medicare patients. This role is built on the foundation of empathy and clinical rigor.

You will use your medical knowledge (e.g., as an EMT, CMA, or equivalent) to provide critical daily oversight by reviewing patient health data (blood pressure, blood glucose, weight, etc.). More importantly, you will engage with patients by phone to build lasting trust, provide guidance, and ensure they feel supported, understood, and empowered in managing their chronic care plans. Your commitment to our aging patient population is paramount.

Key Responsibilities

• Provide Empathetic and Consistent Engagement: Serve as the primary point of contact, building strong, reliable relationships with elderly patients through regular, compassionate outbound calls.
• Clinical Data Review and Triage: Utilize your medical/social background to monitor and review Remote Patient Monitoring (RPM) data daily, proactively identifying critical trends, early warning signs, and potential clinical concerns.
• Patient Education and Support: Expertly educate and guide geriatric patients on the use of RPM devices, ensuring clear communication and comfortable adoption of new technology.
• Coordinate Clinical Response: Accurately document all patient interactions and health updates in the EHR/CCM platform, and efficiently escalate acute clinical concerns to the appropriate licensed medical professional or care team member.
• Chronic Care Management (CCM) Oversight: Actively assist patients in understanding, adhering to, and navigating their individualized chronic care plans and community resources.
• Focus on the Whole Person: Address patient barriers related to social determinants of health (e.g., transportation, medication adherence) that disproportionately affect our aging and remote patient base.

Qualifications

• Strong Medical Background PREFERRED: A current or previous clinical certification or license (e.g., Certified Medical Assistant (CMA), EMT/Paramedic, Licensed Practical Nurse (LPN), Certified Nursing Assistant (CNA), or equivalent verified healthcare experience).
• Geriatric Care Expertise: Proven experience (1+ years strongly preferred) in successfully working with and caring for the geriatric population.
• Exceptional Emotional Intelligence: Demonstrated capacity for deep empathy, patience, and clear, therapeutic communication, especially with complex, chronic care patients.
• Technological Fluency: Competence and comfort in using remote monitoring tools, electronic health records (EHRs), and mobile platforms.
• Independent Work Ethic: Strong attention to detail and ability to thrive and manage a high volume of patient interactions independently in a fast-paced, remote setting.

What We Offer

• A rewarding, mission-driven role focused on creating measurable, real-world impact for a vulnerable patient population.
• Flexible remote work structure.
• Opportunities for growth and leadership within a rapidly expanding organization focused on the future of remote healthcare.
• Competitive compensation and ongoing clinical support.

About the Company

Care Atlas is a mission-driven healthcare services company dedicated to empowering Medicare patients—especially older adults managing complex chronic conditions—through proactive, compassionate, and technology-enabled care. We operate as an essential extension of the provider team, delivering vital Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services.

Our work is specifically focused on bridging care gaps for the rural Texas community. We combine clinical excellence with human connection to support healthier lives and better outcomes for rural and aging populations.