Senior Director, Head of Commercial Operations and Analytics

Team: Commercial

Location: Remote

Commitment: Full-time (exempt)

Workplace Type: remote

Responsibilities

Commercial Operations Strategy and Launch Readiness 

• Develop and execute the commercial operations strategy, implementation roadmap, and launch-readiness plan, with clear milestones, dependencies, risks, and accountabilities. 
• Design scalable operating processes, governance, and decision-support capabilities for the pre-launch, launch, and post-launch phases. 
• Translate commercial priorities into practical workflows, systems requirements, reporting solutions, and performance measures. 
• Provide executive leadership with concise updates, business insights, recommendations, and timely escalation of launch-critical risks. 

Commercial Data, Analytics, and Insights 

• Build and oversee Capricors commercial data ecosystem, including data acquisition, integration, storage, reporting, and business intelligence capabilities, in partnership with internal stakeholders and external vendors. 
• Define the commercial data architecture and integration strategy across specialty pharmacy, distributor, hub, patient services, claims, customer, and other relevant data sources. 
• Develop dashboards, scorecards, and analytical frameworks that support launch readiness, business reviews, field execution, patient access visibility, and commercial decision-making. 
• Establish analytical standards and convert complex data into clear, timely, and actionable insights for commercial leadership and cross-functional partners. 

Sales Operations and Field Enablement 

• Implement and manage the customer relationship management (CRM) platform, including configuration, data standards, targeting, segmentation, call planning, activity reporting, and field dashboards. 
• Lead field force sizing, territory design and alignment, roster management, quota setting, and incentive compensation design and administration in partnership with Sales leadership, Human Resources, Finance, Legal, and Compliance. 
• Build field-effectiveness reporting and business review processes that help leaders identify opportunities, address execution gaps, and allocate resources effectively. 
• Support the operational components of field onboarding, training, communications, and launch execution. 

Data Governance, Systems, and Compliance 

• Establish commercial data governance, master data management, data quality, access control, and documentation standards in partnership with IT, Legal, Privacy, and Compliance. 
• Develop and maintain SOPs, work instructions, business rules, and controls governing the acquisition, integration, reporting, and appropriate use of patient-level and commercial data. 
• Ensure commercial systems and reporting processes are reliable, scalable, appropriately validated, and aligned with applicable privacy, security, legal, and compliance requirements. 
• Lead issue resolution, root-cause analysis, corrective actions, and continuous improvement across the commercial data and technology environment. 

Vendor and Team Leadership 

• Lead vendor selection, RFPs, contracting, implementation, budget management, service-level agreements, and ongoing business reviews in partnership with Procurement, Finance, Legal, Compliance, and IT. 
• Hold data, analytics, and technology vendors accountable for quality, timeliness, business continuity, and measurable performance. 
• Build and lead a high-performing commercial operations team as organizational needs evolve, including workforce planning, hiring, onboarding, coaching, development, and performance management. 
• Foster a culture of accountability, collaboration, analytical rigor, and disciplined execution. 
• Perform other duties as assigned consistent with the scope and seniority of the role. 

Requirements

Bachelors degree required. 
At least 10 years of progressive experience in commercial operations, sales operations, analytics, forecasting, or a related function within the biotechnology or pharmaceutical industry, including meaningful leadership responsibility. 
Demonstrated experience supporting a product launch, preferably in rare disease, specialty medicine, cell therapy, gene therapy, or another complex treatment environment. 
Deep expertise in commercial analytics, forecasting, data integration, performance measurement, and field operations. 
Hands-on experience acquiring and integrating commercial data and managing vendor-supported data ecosystems. 
Demonstrated experience designing or implementing commercial data warehouses, master data management, business intelligence, and reporting capabilities. 
Working knowledge of pharmaceutical data sources, including specialty pharmacy, distributor, hub, patient services, claims, customer, and patient-level data, as well as applicable privacy and data-use requirements. 
Experience with customer relationship management (CRM) platforms, field targeting and alignment, incentive compensation, and launch readiness reporting. 
Strong cross-functional leadership, vendor management, problem-solving, and decision-making skills, with the ability to translate strategy into detailed execution. 
Excellent written, verbal, and executive communication skills, with strong attention to detail and documentation discipline. 

Preferred Qualifications

Advanced degree in analytics, data science, engineering, business, finance, or a related discipline. 
Experience establishing commercial operations and analytics capabilities in a pre-commercial or early-commercial biotechnology company. 
Cell therapy, gene therapy, rare disease, or advanced-therapy commercial operations experience. 
Experience with Veeva CRM, Salesforce, Power BI, Tableau, Snowflake, Databricks, or comparable commercial data and analytics platforms. 
Familiarity with hub and patient services data integration and treatment center-based commercial models.

Core Competencies

Strong problem-solving and decision-making skills.
Vendor management and negotiation skills.
Ability to work in a fast-paced, rapidly scaling environment.
Exceptional attention to detail and documentation discipline.
Ability to influence without authority and collaborate effectively across functions.

Why Capricor?

Capricor Therapeutics is advancing cell and exosome-based therapies with a focus on serious diseases where patients and families need new treatment options. Our work is grounded in scientific rigor, collaboration, and a shared commitment to moving meaningful therapies forward. Joining Capricor means being part of a mission-driven team working at the intersection of innovation, execution, and patient impact.

Come Work With Us

At Capricor, you’ll join a collaborative environment where employees are encouraged to contribute, grow, and help build the systems, science, and operations needed to support our next stage of growth. We value people who are thoughtful, accountable, hands-on, and motivated by work that can make a real difference.

Recruiting Fraud Notice

Capricor does not use Skype for interviews or recruiting activities. Candidates will only be contacted by someone using an official Capricor email address ending in @capricor.com. Capricor will never ask candidates to send money, deposit a check, purchase equipment, or provide payment for any reason as part of the recruiting or onboarding process.

Notice to Recruiting Agencies

Capricor Therapeutics does not accept candidate submissions or referrals from recruiting agencies, staffing firms, or third-party recruiters without express written approval from Talent Acquisition and a fully executed agreement with Capricor. Agencies that contact hiring managers directly, solicit business, or submit candidates without prior approval will not be considered for engagement. Any unsolicited submissions will become the property of Capricor Therapeutics, and no fees will be paid for candidates hired as a result of such submissions. We appreciate your cooperation and respect for this policy.