Guest Relations Rep

Location: RMC

Time Type: Full time

Job Description

Capital Health is the regions leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$16.25 - $19.93

Scheduled Weekly Hours:

40

Position Overview

SUMMARY:

Greets and welcomes patients, guests, and visitors. Maintains customer service work environment.

MINIMUM REQUIREMENTS:

Education: High school diploma or equivalent.

Experience: One year previous customer service experience.

Usual Work Day: 8 Hours

ESSENTIAL FUNCTIONS:

• Ensures that inquiries and requests are addressed in a friendly and responsive manner.

• Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.

• Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.

• Responds immediately to guest inquiries.

• Provides proactively patient and guest comfort and emotional support as needed.

• Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.

• Utilizes service recovery skills as appropriate in problem solving situations.

• Promptly and courteously answers phones and provides clerical and administrative services as needed.

• Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.

• Maintains awareness of current visitor restrictions and screens visitors appropriately. Greets governmental surveyors and notifies Director and Manager of Governmental Affairs of their presence.

• Checks mail twice a week and routes patient mail appropriately.

• Presents a professional image at all times.

• Maintains a moderate noise level.

• Maintains a neat and orderly front desk for a positive first impression.

• Adheres to wearing appropriate attire and maintenance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequent physical demands include: Standing

• Occasional physical demands include: Sitting , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

• Continuous physical demands include: Talk or Hear

• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Accurate Hearing

• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.