Brown & Brown is seeking an RV Technical Support Specialist to join our growing team. 

A full-time RV Phone Technician who is skilled and empathetic to provide high-quality phone support to RV owners. You will need strong problem-solving skills and the ability to guide customers through troubleshooting common RV operational issues. A deep understanding of RV components, systems, and construction is required to provide expert-level support. 

How You Will Contribute:   

• Answer incoming calls from customers providing clear, empathetic, and professional support over the phone.  

• Make outbound calls to customers in queue, service facilities, and other departments.  

• Effective call queue management.  

• Maintain a calm and patient demeanor when dealing with frustrated customers.  

• Guide customers through troubleshooting operational issues with their RVs.  

• Document customer interactions and resolutions accurately within appropriate systems.  

• Effectively communicate program coverage to callers and thoroughly answer any questions.  

• Technical troubleshooting and strong knowledge of the following: slide-out functions and leveling jacks, 110V and 12V electrical systems, including battery charging and power distribution, RV maintenance, including winterization and de-winterization, touch control systems and electronic components, refrigerators, air conditioners, stoves, furnaces, water heaters, LP gas systems, fresh/grey/black tanks, and generators.  

• Strong knowledge on braking systems, tires, wheels, hubs, and suspensions.  

• Strong knowledge and understanding of RV chassis and structural types.  

• Strong knowledge of gas, diesel, and electric powertrains, chassis, and drivetrains.  

• RV Brand & Model Expertise  

• Stay up to date with various RV brands, models, and configurations.  

• Understand differences between travel trailers, fifth wheels, motorhomes (Class A, B, C), toy haulers, and camper vans. 

Skills & Experience to be Successful:  
 Required  

• Proficient with Microsoft Office Suite and industry standard web applications  

• Ability to maintain a high level of confidentiality  

• Knowledge of RV’s and roadside assistance  

Preferred  

• ASE/ RVTI/MFG certified or equivalent desired but not required  

• 1-3 years’ experience in a similar position  

• Previous experience in the automotive or RV industry - this could be previous employment as an RV repair technician, technical support agent, service advisor, parts person, or warranty administrator.