Senior Director, Enterprise Program and Change Management

Location: Brother USA - Headquarters

Category: Corporate Shared Services

Tags: Hybrid

Company Overview Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru. Why Work at Brother? Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. Role Overview The Senior Director, Enterprise Program and Change Management is responsible for providing program and change management services that support the organization’s strategic objectives. This role is responsible for establishing and overseeing governance frameworks and methodologies for both Program and Organizational Change Management, ensuring enterprise wide adoption and adherence to the defined standards This role is responsible for build a team who manage the organization’s enterprise-level projects and programs and organizational change management from planning through successful completion and hypercare and adoption. Together, these teams partner with stakeholders to define success criteria, gain executive alignment and allocate resources to support initiatives, establish clear roles and responsibilities, develop communication and change management plans, assemble and lead high-performance project teams, and lead post-project reviews from both a project execution and business case retrospective perspective. Duties & Responsibilities Executive Leadership Provide strategic leadership and alignment for the enterprise project management and change management teams fostering a culture of operational efficiency, innovation, and transformational efforts Oversee program and project governance and successful execution on a daily basis. This includes staffing and managing a team of professional employees and external consultants to support a broad range of organizational projects Serve as a trusted advisor to the executive team, providing insights and strategic guidance for project execution and successful adoption of organizational readiness across the Americas Support Portfolio Management with maintaining the Enterprise Project cost center, in partnership with finance and key stakeholders, to ensure consistency, accuracy and visibility across all project budgets and forecasts Partner with the VP of ETEO to guide the continued transformation and alignment of the teams within the ETEO department as a whole, including creating department-wide roadmaps, resource assessments and standard ways of working, as well as providing leadership and coaching across all levels within the organization Enterprise Project Management Office (EPMO) Develop and implement standard project methodologies as well as a EPMO governance structure across the organization Build strong relationships at all levels across the organization, while facilitating needed stakeholder engagement and performance Identify potential risks and develop mitigation strategies to minimize project or program disruption to ensure success Act as the main point of contact between various project team stakeholders and the organization’s executive and other relevant governance committees Drive data-driven program management practices by defining program performance metrics, establishing consistent reporting standards, and using insights from dashboards, financials, risks, milestones, adoption measures, and resource data to improve transparency, prioritization, and executive decision-making. Partner with project teams, sponsors, Finance, and Portfolio Management to ensure program data is accurate, timely, actionable, and connected to business outcomes, enabling proactive issue resolution, benefits tracking, and continuous improvement across the enterprise project portfolio. Organizational Transformation, Change Management, and Process Oversee the build out of a Organizational Change Management (OCM) function to support Brother Americas transformation needs Build standard OCM processes, methodologies and templates to create a consistent approach to OCM delivery. Develop a high functioning OCM team, leveraging a mix of employee and external consulting to drive a scalable, multi region support function Drive stakeholder awareness and adoption of core OCM Brother Americas scope and approach Assess business readiness and change impact needed to execute proposed projects and initiatives. Quantify these factors for project sponsors and executive leadership through ongoing prioritization, approval, review, and post-audit discussions. Partner with project owners & sponsors to develop and execute organizational change management plans Assess processes related to organization initiatives for optimization and efficiency purposes. Work with key project stakeholders/participants to map “as is” and “to be” processes, and assist with the change and adoption associated with the transformation Experience & Qualifications Education Bachelors Degree (or equivalent experience) in Business, Project Management, Organizational Development, or related field Masters Degree (or equivalent experience) Business, Project Management, Organizational Development, or related field - Preferred Experience 15+ years of experience spanning the following areas: Proven experience managing large projects and programs with significant executive interaction; Demonstrated success in leading EPMO improvements and establishing governance structures within mid-to-large organizations; Expertise in creating and enhancing program and project management methods and standards; Experience overseeing business transformation, continuous improvement and process excellence initiatives; Experience managing project financials; Experience in implementing change management and adoption strategies, establishing a trusted advisor role with business stakeholders. Licenses and Certifications PMP - Project Management Professional - Preferred Agile Certification - Preferred Organizational Change Management Certification - Preferred Software/Technical Skills Intermediate Jira, Workfront, or other PPM tools and software Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint) Other Skills/Knowledge/Abilities Strategic thinker with the ability to build strong relationships and work collaboratively across several business functions to gain buy-in to new processes Strong communication skills (written/verbal), with demonstrated ability to effectively present to and influence senior executives Strong understanding of Project Management Methodology (Agile & PMP techniques) Proven ability to effectively lead and manage teams, providing guidance, mentorship, and motivation Ability to manage simultaneous projects through to completion, achieving all targets Ability to monitor vendor performance and ensure compliance with contract terms Ability to implement new technology, processes, and techniques Knowledge of risk management Finance, accounting and budget management Six sigma/business process improvement - Preferred Additional Details for This Role This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. ## LI-Hybrid Base Salary The targeted base salary range for this position is $195,000 - $235,000 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data. Additional Compensation This position is eligible for a 50% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans. Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect. Our Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/ Our Mission, Vision & Culture Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. About Where We Work Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers. Equal Opportunity Employer (EOE) Statement Brother International Corporation (Brother) is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .

Responsibilities

Executive Leadership Provide strategic leadership and alignment for the enterprise project management and change management teams fostering a culture of operational efficiency, innovation, and transformational efforts Oversee program and project governance and successful execution on a daily basis. This includes staffing and managing a team of professional employees and external consultants to support a broad range of organizational projects Serve as a trusted advisor to the executive team, providing insights and strategic guidance for project execution and successful adoption of organizational readiness across the Americas Support Portfolio Management with maintaining the Enterprise Project cost center, in partnership with finance and key stakeholders, to ensure consistency, accuracy and visibility across all project budgets and forecasts Partner with the VP of ETEO to guide the continued transformation and alignment of the teams within the ETEO department as a whole, including creating department-wide roadmaps, resource assessments and standard ways of working, as well as providing leadership and coaching across all levels within the organization Enterprise Project Management Office (EPMO) Develop and implement standard project methodologies as well as a EPMO governance structure across the organization Build strong relationships at all levels across the organization, while facilitating needed stakeholder engagement and performance Identify potential risks and develop mitigation strategies to minimize project or program disruption to ensure success Act as the main point of contact between various project team stakeholders and the organization’s executive and other relevant governance committees Drive data-driven program management practices by defining program performance metrics, establishing consistent reporting standards, and using insights from dashboards, financials, risks, milestones, adoption measures, and resource data to improve transparency, prioritization, and executive decision-making. Partner with project teams, sponsors, Finance, and Portfolio Management to ensure program data is accurate, timely, actionable, and connected to business outcomes, enabling proactive issue resolution, benefits tracking, and continuous improvement across the enterprise project portfolio. Organizational Transformation, Change Management, and Process Oversee the build out of a Organizational Change Management (OCM) function to support Brother Americas transformation needs Build standard OCM processes, methodologies and templates to create a consistent approach to OCM delivery. Develop a high functioning OCM team, leveraging a mix of employee and external consulting to drive a scalable, multi region support function Drive stakeholder awareness and adoption of core OCM Brother Americas scope and approach Assess business readiness and change impact needed to execute proposed projects and initiatives. Quantify these factors for project sponsors and executive leadership through ongoing prioritization, approval, review, and post-audit discussions. Partner with project owners & sponsors to develop and execute organizational change management plans Assess processes related to organization initiatives for optimization and efficiency purposes. Work with key project stakeholders/participants to map “as is” and “to be” processes, and assist with the change and adoption associated with the transformation

Qualifications

Education Bachelors Degree (or equivalent experience) in Business, Project Management, Organizational Development, or related field Masters Degree (or equivalent experience) Business, Project Management, Organizational Development, or related field - Preferred Experience 15+ years of experience spanning the following areas: Proven experience managing large projects and programs with significant executive interaction; Demonstrated success in leading EPMO improvements and establishing governance structures within mid-to-large organizations; Expertise in creating and enhancing program and project management methods and standards; Experience overseeing business transformation, continuous improvement and process excellence initiatives; Experience managing project financials; Experience in implementing change management and adoption strategies, establishing a trusted advisor role with business stakeholders. Licenses and Certifications PMP - Project Management Professional - Preferred Agile Certification - Preferred Organizational Change Management Certification - Preferred Software/Technical Skills Intermediate Jira, Workfront, or other PPM tools and software Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint) Other Skills/Knowledge/Abilities Strategic thinker with the ability to build strong relationships and work collaboratively across several business functions to gain buy-in to new processes Strong communication skills (written/verbal), with demonstrated ability to effectively present to and influence senior executives Strong understanding of Project Management Methodology (Agile & PMP techniques) Proven ability to effectively lead and manage teams, providing guidance, mentorship, and motivation Ability to manage simultaneous projects through to completion, achieving all targets Ability to monitor vendor performance and ensure compliance with contract terms Ability to implement new technology, processes, and techniques Knowledge of risk management Finance, accounting and budget management Six sigma/business process improvement - Preferred