Lifecycle Marketing Lead

Location: Remote

Department: Brand & Marketing

About the Role

Youll report into the Director of Lifecycle, supporting our lifecycle roadmap and retention strategy across channels, while owning key functional projects and launches end to end. As a recognized subject matter expert, youll act as a thought partner, with a deep understanding of the Bobbie customer experience across every touchpoint.

Were looking for someone who is an expert in SMS and email, with experience operating additional lifecycle channels, and who wants to help keep Bobbie on the cutting edge of lifecycle marketing.

What Youll Do

Strategy & Ownership

• Partner with the Director on our lifecycle roadmap, owning execution of growth and retention strategy across email, SMS, in-box, and beyond, and converting more one-time purchasers into subscribers
• Bring deep SMS expertise to the table and show up as a proactive, vocal partner in cross-functional workstreams 
• Help support owning our lifecycle programs end-to-end, covering post-checkout, onboarding, upsell and cross-sell, loyalty and referral, list growth, and product launches, from ideation through readout
• Bring strong technical judgment to how complicated triggered communications, both marketing and transactional, should be set up for reliability, scale, and performance
• Support personalization across the full path to purchase

Execution & Cross-Functional Partnership

• Drive a rigorous test-and-learn agenda tied to company-level retention metrics (list growth, conversion, churn, LTV), partnering with Data & Analytics on experiment design, and keep a regular pulse on performance to turn what you find into next steps
• Serve as the go-to resource on the retention journey, staying close enough to every live program to speak to its setup, audience, logic, and results whenever it comes up
• Keep timelines and blockers visible to the team, flagging delays, scope changes, and open questions early and proactively
• Partner with Platform on the on-site experience and with CX on personalized moments like check-ins, so every touchpoint along the path to purchase feels connected
• Partner with Brand and Creative to keep every send on-brand and built to perform
• Stay ahead of emerging lifecycle tools, platforms, and strategies, and bring recommendations back to the team

What Youll Bring

• Youre a recognized subject matter expert on channel best practices who speaks up with a clear lifecycle POV in cross-functional meetings, and you can speak to any program you own down to its setup, audience, logic, and performance
• You independently drive projects from kickoff to post-launch readout, flagging blockers and scope changes early, and you decide with conviction while staying quick to course-correct based on data
• Youre insatiably curious and rigorous about testing: never satisfied with the first answer, and willing to take a calculated risk once youve thought through the trade-offs
• Youre naturally organized, with a system for keeping track of everything in flight and calling out what needs attention
• You bring warmth and energy to your work, balancing the humility to do the unglamorous, detail-heavy work with real ambition to push a bigger vision forward
• You know the Bobbie customer inside and out, and youre obsessed with making every touchpoint of their journey feel flawless and helpful, using that instinct to sharpen both lifecycle strategy and cross-functional decisions
• You reach for AI tools as part of your everyday workflow, whether thats sharpening personalization, speeding up post-launch analysis, or finding a faster way to build and optimize programs

What Youll Need

• 8-10 years of lifecycle marketing experience with a clear focus on retention
• Hands-on experience with SMS marketing, plus Klaviyo, Attentive, and Recharge specifically (or similar platforms)
• Strong technical understanding of how to set up complicated triggered communications, both marketing and transactional, the right way
• A track record of driving measurable retention results through testing, while staying current on the latest email and SMS tools and strategies
• Retention marketing experience at a high-growth CPG or DTC brand
• Solid grounding in segmentation logic, audience strategy, and how to measure lifecycle impact
• Experience working across data, product, creative, and care teams to juggle multiple high-priority projects at once without dropping the ball, staying accountable and keeping each one moving forward
• Experience operating across a broad set of lifecycle channels, including on-site personalization, retargeting, direct mail, and inbox collateral

You’re inspired by our core values:

• Be Radical - We are change makers, rule breakers and stigma shakers. We are unapologetically bold and use our megaphone for good.
• Nurture the Tension - Parenthood is full of healthy tension, and so is building a company. We embrace the unknowns, practice humility and are a culture of learners.
• Deliver Ounce by Ounce - Our customers have entrusted us to feed their babies. We lose sleep over the details, so they don’t have to.
• Don’t Assume - We embrace our unique perspectives, withhold judgment, and find beauty in the paths that brought us all to Bobbie. Our strength is celebrating each other and our collective voice.

Compensation and Benefits:

Compensation 

Our salaries are based on paying competitively for our size and industry. For fully remote roles, we have a single salary target per role that is differentiated based on geographic location (Group A, B, or C).

• Group A (SF/Bay Area, Seattle, NYC): $180,000
• Group B (Los Angeles, Chicago, Austin, Denver, Boston, Washington DC, San Diego, Philadelphia, Portland, Sacramento): $170,000
• Group C (All Other Cities): $160,000

Benefits

• Competitive stock options
• 401k with employer match
• Employee medical, dental, and vision insurance 100% covered by Bobbie, with options to add dependents through a subsidized pre-tax deduction 
• US-based remote work model
• Flexible Time Off Policy (including Summer Fridays; half days on Fridays Memorial Day through Labor Day)
• 16 paid company holidays, plus an end of year holiday shut down
• 16 weeks of paid parental leave with the option to take an additional 8 months unpaid
• One year subscription to Bobbie
• $75 monthly internet stipend
• Co-working space reimbursement