Senior Business Analyst - Remote, Latin America

Team: General

Location: Tijuana, Mexico

Commitment: Full-Time

Workplace Type: remote

Responsibilities

• Lead stakeholder interviews and workshops with clients and internal teams to understand goals, current workflows, and pain points.
• Document current-state and future-state processes, business rules, data definitions, and edge cases.
• Support new-project sizing by breaking scope into epics and stories that engineering can estimate with confidence.
• Identify assumptions, risks, dependencies, and open questions early, and drive them to resolution.
• Write clear user stories with testable acceptance criteria in Jira.
• Partner with the Product Manager to prioritize and groom the backlog ahead of each two-week sprint.
• Work with UI/UX design in Figma to make sure flows and screens match the requirements, and flag gaps before development starts.
• Answer engineering questions during the sprint and keep requirements current as decisions are made.
• Work with QA to make sure acceptance criteria translate into solid test coverage.
• Support sprint demos and coordinate user acceptance testing with clients.
• Keep requirements documentation organized in Google Drive so decisions and their rationale are easy to find later.
• Make sure compliance, security, and audit requirements (including SOC 2 considerations) are captured as explicit requirements, not afterthoughts.
• Act as a trusted point of contact for clients on scope and requirements questions.
• Translate between business and technical audiences clearly and without jargon in either direction.
• Surface scope changes early and help the team and client understand the tradeoffs.

Requirements

• 3+ years as a Business Analyst, Product Analyst, or similar role on software projects.
• Strong experience writing user stories and acceptance criteria in an agile/Scrum environment.
• Proven ability to run discovery sessions and turn ambiguous input into structured requirements.
• Comfort with process mapping and data modeling at a business level (flows, entities, relationships, rules).
• Hands-on experience with Jira; familiarity with Figma and collaborative docs.
• Excellent written and spoken English; comfortable leading client meetings with U.S. stakeholders.
• Enough technical literacy to have productive conversations with engineers about APIs, integrations, databases, and system constraints.

Nice to Have

• Experience in an agency, consultancy, or software services environment juggling multiple clients.
• Exposure to regulated or compliance-heavy domains (e.g., SOC 2, telecom/outbound compliance, education, fintech).
• Experience writing requirements for integrations with third-party platforms.
• Familiarity with web application stacks (e.g., Laravel, React) and AWS.
• Experience supporting estimation or proposal work for new projects.

Company Benefits

• Competitive salary and bonuses, including performance-based salary increases.
• Generous paid-time-off policy
• Flexible working hours
• Work remotely
• Continuing education, training, conferences
• Company-sponsored coursework, exams, and certifications