Fulfillment Specialist

Team: Finance

Location: Costa Rica - Remote

Commitment: Full-Time

Workplace Type: remote

The Fulfillment Specialist supports day-to-day post-order fulfillment, helping ensure hardware shipments and software license deliveries are scheduled, tracked, and confirmed accurately and on time. This role works closely with Order Management, Finance, Warehouse, and Operations to keep orders moving and records accurate.

The position handles routine fulfillment tasks independently, escalates complex logistics issues to senior team members, and builds the skills to grow within the fulfillment function.

Key Responsibilities

• Support post-order fulfillment of hardware and software, including shipment scheduling, carrier coordination, tracking, and delivery confirmation for physical orders
• Process and deliver software license orders, including generating and sending license keys or entitlements and confirming customer receipt
• Execute hardware shipments and license deliveries accurately and on time in line with service level expectations
• Identify and troubleshoot routine fulfillment issues such as shipment discrepancies, delays, inventory holds, and license delivery or entitlement errors, and escalate complex issues to senior team members
• Track and report on fulfillment metrics such as on-time shipment, backlog, and exceptions, and flag trends or concerns
• Coordinate with Order Management, Finance, Warehouse, and Operations to keep shipment activity aligned with billing, inventory records, and customer commitments
• Enter and maintain accurate shipment, license, and fulfillment data in company systems
• Assist with audit and compliance requests by gathering inventory movement, shipping, and license delivery documentation
• Follow established procedures and suggest improvements to processes you work with daily
• Participate in training and learn from senior team members to build fulfillment and systems expertise

Qualifications

• 0 to 2 years of experience in fulfillment, logistics, supply chain, customer service, or operations (internships and relevant coursework considered)
• Familiarity with ERP or order management systems preferred; willingness to learn is essential. Exposure to software licensing or entitlement management is a plus
• Strong attention to detail and accuracy in data entry and documentation
• Good organizational and problem-solving skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Clear and professional written and verbal communication skills
• Proficiency with Excel or similar tools preferred
• Associates or bachelors degree required