Sr. Account Manager - BAU

Department: Account Management

Employment Type: Full Time

Location: Coral Springs, Florida, Coral Springs, Remote

Key Responsibilities

• Coach, train, and develop a Team of Account Managers. 
• Ensure Account Management Team is representing Blue Stream Fiber in a positive manner and building strong relationships with the Property Management, Board of Directors, and customers. 
• Facilitate strong communication and collaboration between internal departments including Customer Service, Operations, Legal, Marketing and Accounting to improve efficiency. 
• Maintain a high-level view of service standards and escalate issues accordingly. 
• Manage escalation trackers of Account Managers and report executive level escalations to the Director of Account Management as needed. 
• Manage action trackers of Account Managers to ensure completion of pending action items. 
• Partner with Account Managers to facilitate the successful turnover of launch properties. 
• Manage account referrals and provide the Sales team new account leads. 
• Work with Sales and Business teams to identify potential leads for new construction properties. 
• Partner with Account Managers to increase subscriber penetration for retail and bulk accounts. 
• Partner with Account Managers to host Blue Stream Fiber educational and community events to promote relationship building. 
• Support Director of Account Management with HOA and Community meetings as requested. 

Skills, Knowledge & Expertise

• Bachelor’s degree (B.S.) and/or a minimum of eight years of related experience. 
• Previous leadership and/or coaching experience.
• Cable or telecommunications to include bulk agreements background preferred.
• Ability to read, write and speak the English language. Bilingual is a plus 
• Ability to organize and prioritize effectively 
• Proficient in Microsoft Office, Excel, and Power Point, including Internet, e-mail, and database software as required.
• Excellent oral and written communication and listening skills
• Strong organizational and time management skills
• Exemplary Attendance and Punctuality 
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. 
• Focuses and guides self and team members in accomplishing work objectives. 
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. 
• Makes customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships. 
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. 
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. 
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. 
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. 
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. 
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. 
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. 

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP