MIS Architect

Department: MIS/IT

Employment Type: Full Time

Location: Remote, Florida, Remote

Key Responsibilities

• Maintain the ICOMS billing system and its IBM Host while implementing new processes and features. 
• Assist with Data Migrations as well as Standardizing and/or automating various tasks.
• Troubleshoot all ICOMS and related issues to resolution.
• Support various key, customer facing departments with new issues and projects. 
• Document new and current department processes and step by step instructional guides.
• Configure, apply, test, and document any requested changes prior to production implementation.

Skills, Knowledge & Expertise

• Experience with ECOM processing and ability to learn the new ECOM process we have launched.
• Experience with HELP Systems products such a Robot Scheduler is preferred.
• Exceptional attention to detail with the aptitude to follow instructions as provided and increase current knowledge base.
• Previous experience with ICOMS, GUI, and IAD minimum 1 year, required.
• IBM AS/400 command line experience required. 
•  Telecomm experience, minimum 1 year, a plus. 
• General knowledge of database management and able to effectively refer to user guides as needed.
• Expected to be able to learn System Parameters and how they interact with current business practices.
• Process documentation experience a plus
• Flexibility with working hours including overnight maintenance
• Ability to self-manage themselves to successfully complete all work assigned and within the expected timeframe
• Ability to work and complete Projects while effectively communicating with the PM
• Basic troubleshooting skill are required
• Ability to read and update reports as needed
• SQL knowledge a plus
• Proficient with MS Excel, experience with MS Word and other MS Office Applications
• MS Visio a plus
• Works well within a small group of peers, interdepartmentally, and with Vendor. 

Job Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP