Provider Support Coordinator

Location: Remote

Department: Corporate

Role Summary

The Provider Support Coordinator supports the Practice Access Management (PAM) team at the intersection of data quality and provider engagement. This role is equally operational and customer-facing: Provider Support Coordinators execute data and administrative workflows in Salesforce in addition to conducting structured outbound outreach to provider offices on behalf of BlinkRx.

PSCs are often the first point of contact a provider office has with BlinkRx, and play a critical role in establishing the foundation for PAM-led growth. The ideal candidate is detail-oriented and process-driven, with strong communication skills and confidence engaging professionally with provider offices.

Responsibilities

Data Quality & Account Management

• Create, update, and maintain provider accounts and contacts in Salesforce following standardized processes to keep practice records accurate and complete.
• Clean up records by fixing duplicate accounts and contacts, correcting associations, reassigning holding-account contacts, and ensuring proper account hierarchy.
• Complete and validate required account and contact fields so downstream workflows and automation function as expected.
• Monitor automated workflows and alerts; investigate and resolve issues flagged by systems or the PAM team.
• Flag recurring issues, data inconsistencies, or process gaps and share them with the appropriate partners for follow-up.

Provider Engagement & Outreach

• Make outbound calls to provider offices to support marketing opt-ins, confirm communication consent, and verify key practice and contact details.
• Conduct introductory outreach to new accounts — introduce BlinkRx, gather key office and workflow information needed for PA processes, and lay the groundwork for PAM-led growth efforts.
• Recognize when a provider shows interest or requires follow-up during outreach and document relevant context.
• Ensure clear, timely handoffs to the PAM team with accurate notes to support successful engagement.
• Reach out to existing accounts at key points in the relationship lifecycle to surface growth opportunities and keep account data current ahead of PAM follow-up.
• Triage and resolve inbound requests from the pharmacy team that require direct outreach to HCP offices. 

Qualifications

Required

• 1–3 years of experience in operations, administrative support, data entry, or sales operations
• Strong attention to detail and data accuracy
• Experience with CRM platforms (Salesforce preferred)
• Excellent communication skills; comfortable conducting efficient, professional outreach with provider offices 
• Strong organizational and multitasking ability

Preferred

• Healthcare operations or provider data experience
• Familiarity with Salesforce