Field Service Engineer

Location: DE - Remote

Remote Type: Fully remote

Time Type: Full time

Job Description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: €43,700 - €70,020

Placement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.

Location: Germany – This position is open to candidates residing in Frankfurt, Heidelberg or within approximately a 1h30 driving distance from either city

Job Description

Reporting directly to the Senior Field Service Manager (in Switzerland), you will provide remote and on-field support for pre- and post-sales activities with strong hands-on and problem-solving skills.

• Investigate problems and develop solutions to address them.

• Install, maintain, and repair Bio-techne Spatial instrumentation

• Understand thoroughly all the technical aspects of the product

• Run basic staining assays on the setup for testing protocols. (Training will be provided).

• Identify customer problems and report customer feedback

• Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines.

• Keep all service documentation up to date

• This position includes frequent travel on short notice. (up to 85% travel, opportunity to travel on most continents, if desired)

• This position requires the ability to manually handle and carry heavy loads (in compliance with applicable health and safety regulations and company guidelines to ensure the well-being of employees)

Your ideal profile

• At least 3 years’ experience in field service engineering in life sciences, research/diagnostics, or medical devices(other industries will be considered)

• Relevant industry specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics.

• Hands on experience in basic laboratory techniques – preferable.

• Troubleshooting, root cause analysis experience. Experience in IT support for software and hardware is a plus.

• Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces.

• Fluency in oral and written English is required. Additional language skills are a plus.

• You like interacting with people, bring advice and solutions to them, and demonstrate good customer service skills.

• You are hands-on and like to solve problems.

• You can manage technical work in the field even with little supervision.

• You are capable to interpret technical issues from descriptions given by customers.

• You can collaborate with others by working in a team, share information with peers and managers.

• You demonstrate critical thinking and analytical skills, good organizational skills, punctuality, and attention to detail.

• Must have a valid driving license

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne:

• We offer competitive wages along with extensive benefits for employees and their families.

• We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.

• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging. 

• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.