Supply Operations Associate, Programmatic

Department: PAS

Employment Type: Full Time

Location: New York, New York, USA Remote, Remote

Key Responsibilities

• Own day-to-day performance tracking across SSPs and PMP deals, flagging underperformance early and leading initial root-cause analysis
• Support PMP audits by identifying stale or underperforming deals and pulling the data needed for renegotiation
• Coordinate custom PMP setup with media owner partners, translating campaign needs and targets into deal specifications
• Coordinate regular partner business reviews: pull stats, prepare decks as needed, and track follow-ups to completion
• Serve as the first point of contact for partner questions and issues, escalating to senior team members as needed
• Support site list reviews, inventory quality checks, and platform access management
• Maintain internal dashboards tracking partner and deal performance, and ensure data accuracy
• Partner with PAS, Managed Service, DIG, Tech, and other Big Happy teams to resolve issues and align on priorities
• Support and document structured tests of SSP platforms against benchmark partners

Skills, Knowledge and Expertise

• 1-3 years in ad tech or programmatic (SSP, DSP, publisher, or agency side)
• Working knowledge of PMPs, deal IDs, and supply path concepts
• Strong Excel and data analysis skills, with a keen eye for data accuracy
• Clear, professional communication with external partners
• Highly organized, able to manage multiple partners and follow-ups at once

• Exposure to SQL or BI tools (Looker, Quicksight, etc.)
• Experience with DOOH and/or mobile web supply

Benefits

• Full-time position with a competitive base salary
• Access to benefits, including Healthcare, Dental, and Vision
• Unlimited PTO - take what you need
• HSA/FSA match program
• Participation in Big Happy’s stock program
• Paid Parental Leave
• Half Day Fridays (except Q4)
• Team Happy camaraderie—celebrating wins, learning from challenges, and fostering continuous career growth
• A workplace culture where you can be yourself, contribute meaningfully, and be valued for your impact