Medical Assistance Coordinator

Department: Worldwide Assistance

Employment Type: Full-Time

Location: Remote

about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.

Our global assistance arm, Robin Assist, powers the 24/7 support, medical coordination, and claims services that travelers rely on - not just for battleface, but across the industry. Together, we’re setting new standards for how travelers are cared for worldwide.

about the role: were looking for a Medical Assistance Coordinator to help us in our mission. Stop reading now if you don’t love helping others, travel, partnerships, tech, and smart strategy - not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation, and technology, and want to work from home. This is not a 9-to-5 job. Emergencies don’t follow timetables, which is why we provide these essential services 24 hours a day, 7 days a week.

specifically, you will

• Provide real-time help and support to travelers
• Identify problems and deliver solutions - before, during, and after travel
• Act as the front-line first responder for customer emergencies
• Participate in shaping and refining our assistance protocols
• Manage emergency travel and medical assistance cases, including:
  • medical contacts and referrals
  • evacuation and transportation services
  • following established protocols every step of the way
    
• Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs
  
• Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
• Help enhance and expand our provider database
• Contribute to process improvements, client onboarding, and service setup

what you bring

• Proven working experience in a travel or medical assistance coordinator role
• Background in travel or insurance, with a strong understanding of industry terms and practices
• A genuine love of helping people

your focus on impact

• You aim to surpass continually evolving and meaningful goals
• You set intentional goals geared toward moving the needle for the business and our customers
• You build relationships that fuel our mission of creating a humanity-focused travel insurance company to bring people and the world together

you’ll join a team that

• Operates at the intersection of insurance, travel, and technology, helping reshape an entire industry
• Values flexibility. Were a remote-first company that trusts you to work where you work best
• Encourages growth and innovation, giving you room to stretch your skills and build new ones
• Cares deeply about people-first culture - supporting not just travelers, but also our team with collaboration, respect, and trust
• Offers meaningful impact - your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations
• Provides competitive benefits that support your wellbeing and work-life balance