Insights Storyteller

Location: Indianapolis, Indiana, United States, Remote United States

Department: 18 STORY

At Authenticx, we’re on a mission to help healthcare organizations listen at scale to drive meaningful customer insights. Rooted in our values of Authenticity, Courage, and Fun, we build high-performing teams that are shaping the future of healthcare communication.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits: medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Perks at Work membership for discounts on shopping, travel and much more

Who is our ideal Insights Storyteller?

You are highly internally motivated and want to be part of something that is bigger than yourself. You thrive being in front of people, presenting data in a manner that is captivating, commanding, and engaging. You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You enjoy and are highly skillful at presenting. You have experience drawing insights from deep dives into qualitative and quantitative data, and you can present those insights in the form of a compelling story. You know your way around Excel and PowerPoint, have comfort working in a virtual environment and over web-based teleconferencing, and maintain the highest standards of excellence with data.

Past clients and colleagues might describe you as:

• Studious – You’re willing to spend time in the weeds of qualitative and quantitative data to discover patterns worthy of the client’s attention.
• Intellectually Curious – You have a positive and curious disposition that drives you to explore all avenues of data to derive meaningful conclusions.
• Disciplined – You can work independently and manage autonomy in your data analysis and schedule to meet deliverable deadlines.
• Collaborative – While you can work independently on your responsibilities, you easily collaborate with colleagues on strategy, idea generation, and feedback.
• Engaging Presenter and Facilitator – You present information in a way that is easy to digest and persuasive, with genuine care for what your audience needs from the session, and you skillfully facilitate brainstorming and conversation around what you present.
• Comfortable with Ambiguity – You adapt readily to shifting timelines, evolving research topics, and differing team dynamics across clients, without losing focus or momentum.
• Responsive – You respond to client needs with a sense of urgency and demonstrate excellent judgment with how, what, and when to respond.

As an Insights Storyteller, you will be responsible for:

Driving client success by analyzing interactions between our clients and their customers and presenting meaningful findings to our clients so they can make effective business decisions. To do this you will:

• Deliver up to 40 Insights Storytelling Sessions annually to contracted clients
• Collaborate with the Authenticx client team to plan strategic direction for Insight Storytelling Workshops
• Develop expertise in the Authenticx platform and staying current with Product developments
• Conduct both quantitative and qualitative analysis to discover actionable insights
• Craft relevant, compelling story lines that convey conversational data in a way that captures attention and drives client audiences to take meaningful action
• Create visually compelling PowerPoint decks to support the telling of data-backed stories
• Present stories with effective delivery and facilitating discussion, brainstorming, and questions (primarily online, occasionally in person)
• Create post-presentation reports
• Engage in team and manager feedback sessions to assess delivered workshops and incorporate that feedback into your ongoing growth as a Storyteller
• Contribute to the Product Team with feature requests and platform development initiatives
• Engage in ongoing development around the platform, clients, storytelling, and strategy
• Continually hone your own approach and the broader Authenticx approach to data-backed storytelling as it supports client maturity and strategy
• Execute on all the above with excellence

Qualifications

• Bachelor’s degree in Business, Marketing, Writing, or other relevant fields preferred.
• 3 to 5 years of experience in a B2B customer-facing role, especially in giving presentations. Experience analyzing qualitative and quantitative data and extracting meaningful, action-oriented insight.
• Software-as-a-Service (SaaS), Healthcare, or business-to-business (B2B) professional services experience preferred.
• Skills in project management, research, and quantitative and qualitative data analysis.
• Superior written and oral communication and presentation skills.
• Proven understanding of the Healthcare industry is preferred.
• Well-organized, with a high attention to detail and ability to prioritize.
• Proficiency with MS Office, especially Excel and PowerPoint.
• Proficiency with publicly sourced AI systems such as Claude, ChatGPT, or Copilot.
• Understanding of web applications with a desire to learn new technologies.

Additional Information

• This is a hybrid position for local candidates or remote/virtual position for non local candidates.
• You must reside in the USA.
• Employment visa sponsorship is NOT provided.