Restaurant Host/Hostess

Location: London, England, gb

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

For more information: auberge.com/cambridgehouse/

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As a Restaurant Host/Hostess at Cambridge House, you will be a welcoming presence across our dining experiences, ensuring every guest feels recognised, expected and genuinely cared for. Combining natural warmth with exceptional organisation, you will manage reservations, coordinate arrivals and work closely with our Restaurant and wider House teams to ensure each visit unfolds seamlessly. With an instinct for people and an eye for detail, you will bring confidence, personality and a sense of occasion to every interaction, helping create an atmosphere that feels both beautifully considered and wonderfully alive.

Key Responsibilities:

• Welcome guests with confidence and genuine enthusiasm, setting the tone for an exceptional Cambridge House experience.

• Manage reservations, walk-ins, guest preferences and table allocations with care and precision, balancing individual requests with the rhythm of service.

• Bring the character of Cambridge House to life through thoughtful conversation, engaging storytelling and an in-depth knowledge of our dining experiences.

• Build meaningful connections with guests, remembering preferences where appropriate and ensuring returning guests feel recognised and valued.

• Coordinate arrivals, seating and waiting times, ensuring a seamless flow of service and a welcoming atmosphere throughout.

• Work closely with our Culinary, Food & Beverage and wider House teams to accommodate special requests, celebrations and individual needs.

• Maintain impeccable standards throughout the welcome area, taking pride in the details that shape each guests first and final impressions.

Qualifications

• Previous experience in a Host/Hostess or guest-facing role within a luxury hotel, fine-dining restaurant or premium hospitality environment.

• Experience using reservation management systems such as SevenRooms or OpenTable would be advantageous.

• You communicate with ease and elegance, bringing personality, curiosity and thoughtful storytelling to the Cambridge House experience.

• Strong organisational skills, with experience in managing reservations, seating arrangements and guest preferences.

• Excellent communication skills in English, with a polished and professional approach.

• Flexibility to work shifts, including evenings, weekends and bank holidays, as required.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and ## AlwaysAuberge