Trust Engagement Manager

What youll do

You will oversee the teams interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support. Your primary focus will be on enhancing Trust & Security practices, driving strategic enhancements to our internal processes, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trusting our Cloud Products.

In this role, you will:

• Provide leadership, mentorship, and manage a high performing team of AMER based professionals, fostering a culture of technical excellence and continuous improvement across the Trust Engagement function.

• Contribute to strategic planning for the Trust Engagement function with senior leadership, shaping and executing a winning enterprise strategy that aligns with Atlassian’s Trust objectives.

• Drive improvements in processes, tooling, and reporting to enhance the effectiveness and scalability of Trust Engagement programs.

• Partner cross functionally with security, compliance, and legal teams on strategic initiatives that deliver customer trust outcomes at scale.

• Act as the primary point of contact for Strategic & Enterprise customer escalations, driving timely resolution and preventing recurrence through post incident reviews and process improvements.

• Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements.

• Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements.

Your background

• On your first day, we’ll expect you to have:

  • 10+ years of progressive experience across management roles, in Security, Governance, Risk, and Compliance domains.

  • Experience mentoring and developing high performing teams, with a track record of elevating team capability and fostering a culture of excellence.

  • Demonstrated ability to influence cross functional teams and drive organizational change in security, risk, and compliance domains.

  • Proven success in driving programs that scale trust and security practices across large organizations.

  • Demonstrated use of AI tools to improve team efficiency and scale trust engagement workflows

  • Familiarity with AI security and compliance considerations (e.g., data residency, model transparency, vendor attestations)

  • Evidence of impact beyond individual projects, such as shaping strategy or leading initiatives that span multiple departments or regions.

  • Proven ability to brief and influence executives and customers on trust, security, and compliance strategy.

  • Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.)

  • Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions.

  • Experience in a large-scale enterprise Cloud solutions.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.