Principal Technical Program Manager, Agent Quality and API Governance

Key Scope & Core Responsibilities

Agent integrations and tool ecosystem

• Drive standardized tool-calling interfaces, action schemas, and integration patterns across internal and external ecosystems.

• Partner with Security and Identity teams on authentication, token exchange, permission scopes, tenant isolation, and credential management.

• Improve onboarding and lifecycle management for teams and partners adding tools, skills, and automated actions.

Agent quality and observability

• Define practical quality measures for agent accuracy, task completion, tool selection, groundedness, safety, and user experience.

• Establish representative test sets and eval benchmarks, golden scenarios, and regression practices for prompt, model, tool, and workflow changes.

• Partner with engineering teams on agent traces and telemetry that make multi-step execution, tool failures, latency, and quality issues diagnosable.

API monetization, governance and runtime controls

• Lead rate limiting, tenant quotas, concurrency controls, and traffic-shaping strategies across agent APIs and automation triggers.

• Establish safeguards for runaway loops and downstream failures, including timeouts, retries, backoff, circuit breakers, and graceful degradation.

• Drive API standards, versioning, backward compatibility, breaking-change management, and deprecation practices.

• Drive API monetization capabilities such as standardization of API units, metering, integration across all experiences and interfaces

Cross-functional execution

• Turn ambiguous, multi-team problems into clear roadmaps, milestones, ownership models, and technical decision documents.

• Facilitate trade-offs such as synchronous versus asynchronous tool execution, live versus offline quality signals, and global versus tenant-scoped controls.

Minimum qualifications

• 8–10+ years of experience in Technical Program Management, Platform Product Management, software engineering, or a related technical discipline.

• Experience delivering API platforms, distributed backend systems, developer ecosystems, automation platforms, or AI/ML integrations.

• Strong understanding of API architecture, distributed rate limiting, quotas, concurrency controls, resilience patterns, and API lifecycle governance.

• Working knowledge of agent execution, function calling, tool binding, action schemas, and integration protocols.

• Understanding of agent quality measurement, including task success, accuracy, representative test cases, and human or model-assisted evaluation.

• Ability to engage deeply and partner with senior engineers on technical reviews, RFCs, sequence diagrams, and failure-mode analysis.

• Proven ability to create structure, clarify ownership, and deliver outcomes in evolving and ambiguous platform domains.

Desired qualifications

• Experience with standardized AI agents, agentic workflows and agent-tool protocols (e.g., Model Context Protocol - MCP, OpenAPI-based tool ecosystems).

• Familiarity with offline LLM evaluation harnesses, synthetic benchmarking, and red-teaming pipelines.

• Experience with developer-facing integration ecosystems, app marketplaces, workflow engines, or automation platforms.

• Familiarity with agent observability, distributed tracing, OpenTelemetry, and quality or evaluation tooling.

• Background in multi-cloud, distributed deployment strategies (AWS, GCP, Azure) and hybrid inferencing infrastructure.

• Experience defining platform metrics that connect technical health, adoption, reliability, and user outcomes.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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