Principal Operations Analyst

• Partner with senior leaders in the Partner & Alliances organization to shape operational priorities, support annual planning, and improve execution against strategic initiatives.

• Coordinate cross-functional programs and business rhythms across Partners & Alliances, Strategy, Analytics, Systems, and adjacent operations teams.

• Define and manage reporting cadences, planning calendars, and roadmap visibility for recurring leadership reviews, planning cycles, and strategic deliverables.

• Translate business questions into clear analytical requirements, including problem statements, success criteria, scope, and data needs for analytics and technical partners.

• Architect operational data requirements and help establish scalable reporting frameworks, dashboards, and source-of-truth processes across post-sales workflows.

• Partner with analytics, systems, and tooling teams to improve data quality, reporting consistency, and usability across platforms such as Salesforce, Gainsight, and Tableau.

• Drive structured tracking, stakeholder alignment, and accountability for cross-functional initiatives without adding unnecessary process overhead.

• Build concise, leadership-ready materials that clarify progress, risks, tradeoffs, and recommendations for decision-making.

• Identify opportunities to simplify work through automation and AI-enabled workflows that improve speed, consistency, and scale.

Minimum Qualifications

• 8+ years of experience in operations, strategy, analytics, business planning, or a related role in a SaaS or high-growth technology environment.

• Experience supporting post-sales, Customer Success, Sales, or other customer-facing functions and working across multiple stakeholder groups.

• Demonstrated ability to partner with senior stakeholders, coordinate cross-functional work, and drive progress through influence rather than direct authority.

• Strong operational judgment and experience managing business rhythms, planning processes, or strategic initiatives.

• Strong data fluency and experience with analytical models, including advanced proficiency in Excel or Google Sheets and experience working with reporting or visualization tools.

• Working knowledge of SQL and experience translating business needs into analytical requirements for data partners.

• Excellent written and verbal communication skills, with the ability to create clear, concise materials for leadership audiences.

Preferred Qualifications

• Experience supporting Customer Success, partner, or broader post-sales operating models.

• Familiarity with core post-sales metrics such as adoption, customer health, retention, and capacity planning.

• Experience with Salesforce, Gainsight, Tableau, or similar post-sales systems and reporting tools.

• Experience designing reporting cadences, operating frameworks, or roadmap processes for cross-functional teams.

• Comfort using AI tools or automation to streamline analysis, reporting, and content creation.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.