Principal Customer Success Manager, Public Sector & Enterprise (Remote)

As a Principal Customer Success Manager, Public Sector & Enterprise, you’ll partner with strategic public sector organisations and commercial customers across Benelux and the Nordics to realise the full value of their Atlassian investments. Serving as a trusted advisor, you’ll guide customers through complex digital transformations, cloud migrations, and modern ways of working across our solution portfolio’s.

Your future team

Our team is dedicated to long-term customer value realisation and partnership rather than direct quota carrying. We collaborate closely to support public sector and commercial customers across Benelux and the Nordics to unleash their full potential through cloud migration, digital transformation, and modern AI-powered solutions.

In this role, you will:

Build Strategic Trusted Advisor Relationships: Partner with senior public sector stakeholders, IT leaders, and transformation directors, as well as leaders in commercial accounts across Benelux and the Nordics, to align Atlassian solutions with their strategic priorities.

Champion Cloud Migration & Digital Transformation: Guide public sector and commercial customers through major transformation initiatives with a primary focus on cloud migration scenarios, helping organisations transition from legacy/on-premise deployments to Atlassian Cloud. Enable customers to harness our AI capabilities and the Teamwork Graph to connect knowledge across teams, automate workflows, and drive data-informed decision-making.

Drive Value Realisation & Success Planning: Formulate and execute comprehensive Customer Success Plans and Executive Business Reviews (EBRs/QBRs), ensuring measurable ROI, high user adoption, and long-term customer health across complex public sector and commercial accounts.

Navigate Customer Governance & Ways of Working: Adapt to differing governance, data and security requirements, and procurement processes across public sector and commercial customers to overcome adoption blockers and support deployment.

Cross-Functional Alignment: Collaborate closely with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and Atlassian Solution Partners to advocate for customer requirements across both public sector and commercial accounts and ensure smooth customer lifecycle delivery.

Your Background:

• Language Requirements: Fluency in Dutch is required to support our Dutch-speaking customers across the region.

• Overall Customer Success & Public Sector Experience: 8+ years in Customer Success Management or a transferable customer-facing role (Technical Account Management, Advisory Consulting, Professional Services, Engagement Management) supporting complex strategic accounts, including 2+ years working with, advising, or managing Public Sector organisations. Experience across a mixed portfolio of public sector and commercial customers is valuable.

• Complex Enterprise Portfolio Management: Experience managing customer success portfolios for leading enterprise technology companies and global organisations.

• Cloud Migration & Digital Transformation: Hands-on experience advising customers on digital transformations, cloud migration scenarios, and driving cloud platform adoption.

• Public Sector Acumen: Strong familiarity with public sector ways of working, governance, data and security considerations, and procurement cycles and frameworks, with the ability to adapt your approach to commercial accounts across regions.

• Customer Value Realisation: Dedication to driving customer health, value realisation, and long-term partnership without managing a direct sales quota.

• Technical Curiosity & Tooling Familiarity: Working understanding of enterprise collaboration tools and solutions, with an openness to AI-driven productivity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

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