Medical Billing Call Center Representative

Location: Remote

Department: Physician RCM

This is a full-time, non-exempt position reporting to our Director of Call Center. 

 

What you will do 

• Greet our patients in a friendly and positive manner. 

• Discuss and answer customer questions with a goal of one call resolution. 

• Updating confidential information and insurance billing 

• Process credit card payments. 

• Manage tasks within our internal work queues updating information as necessary. 

• Respond to website patient inquires via phone call to discuss concerns and provide resolution. 

• Work with collection agencies to update and provide accurate information. 

• Respond to Attorney requests for balances and correspondence as well as update and bill insurance. 

• Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns. 

 

What it takes to join the Team 

• Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus 

• Excellent communication skills and professional demeanor 

• The ability to work under tight deadlines 

• Strong written and verbal communication skills with customer service focused aptitude 

• Detail-oriented individuals who are team players highly self-motivated 

• Ability to function well in a fast-paced and at times stressful environment.  

• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.  

 

Why Assembly? 

• Be part of something special! We are growing both organically and through acquisitions. 

• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! 

• Ongoing training and development programs 

• An environment that values transparency  

• Virtual and in-person events to connect with your team. 

• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.