Clinical Account Coordinator, South Bend

Location: Remote - Indiana

Time Type: Full time

Job Description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Candidate must reside near South Bend, Indiana.

The Clinical Account Coordinator role prioritizes customer service and entails cultivating and sustaining relationships with physicians and clinical staff to guarantee a superior Tempus experience. This position may necessitate travel between multiple accounts or full-time dedication to a single account. Work hours are split between home and client sites.


Customer Relationship Management

• Build and nurture relationships with physicians and clinical staff
• Proactively solve problems and present solutions to customers

• Help clinical staff schedule blood draws and coordinate mobile phlebotomy appointments
• Help clinical staff with Tempus ordering and requisition forms
• Assist patients with the Tempus Financial Assistance Program application
• Collaborate with on-site clinical staff to resolve customer service requests
• Respond to customer inquiries
• Monitor sample shipments between Tempus, client pathology, and partner facilitie

• Manage kit stock and literature replenishment at accounts
• Communicate frequently with sales and other external teams
• Monitor account performance

• BS/BA degree required
• Experience with Epic systems preferred
• This role ensures that Tempus delivers excellent customer service and support to clinical partners, improving the overall customer experience and operational efficiency

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.