Head of Business Technology & Automation

Team: Operations

Location: Zurich, Switzerland

Workplace Type: hybrid

Your Impact

• Deliver Automations: Build and deploy automations with clear baseline metrics (hours saved, cycle times reduced, errors eliminated). Every project must show a clear, measured return.

• Build an Operations Network: Identify and onboard key process owners across Commercial, Product, Operations, Finance, and R&D, establishing cross-functional delivery without direct authority.

• Improve Data Quality at the Source: Resolve data issues where they originate alongside process owners, eliminating the need for downstream BI fixes.

Your Profile

• ROI-Driven: You track exact costs before and after process changes. You focus on concrete operational outcomes rather than framework adoption.

• Proven Change Management: You have successfully redesigned cross-functional processes despite organizational friction, with measurable results.

• Hands-on Technical Capability: You have built and shipped automation or integration projects in the last 24 months. You are proficient with tools like n8n, Make, or Workato, standard ERP/CRM platforms, APIs, and AI integrations (knowing when to use AI and when deterministic systems are better).

• Systems Architecture: You have successfully established system-of-record policies that teams actively use.

• Influence Without Authority: You can drive organizational change through persuasion and execution rather than formal mandates.

• Stakeholder Alignment: You can hold your ground and negotiate effectively with senior business and technical leaders.

• Business Acumen: You understand how business operations directly impact revenue and prioritize accordingly.

• Global Presence: Willingness to travel frequently to HQ to collaborate directly with teams on-site.

Bonus Points

• Technical or engineering degree, with comfort working around hardware development environments.

• Background in manufacturing, supply chain, or industrial operations (including PLM, ERP, and SOP frameworks).

• Experience scaling business processes in a high-growth company.

• Familiarity with our stack: SAP, HubSpot, Wrike, Snowflake, Sigma, GitLab, HiBob, Notion.

• Experience with installed-base, entitlement, or recurring-revenue models for hardware/software products.

• Experience implementing internal AI training or adoption initiatives.

What We Offer

• Broad operational ownership across a 220-person company.

• A greenfield environment for workflows and automation, supported by established IT and Data infrastructure.

• A senior individual contributor track with high autonomy and no headcount management burden.

• Executive and board visibility on productivity outcomes in an AI-focused organization.

• Complex operational challenges supporting physical robotics deployed in extreme environments.