Account Manager, Consulting & Professional Services

Location: Remote - United States

Department: Customer Success

Location: US Remote

Reports to: Director, Account Management

About the Team:

Our Customer Success team is made up of Customer Success Managers and Account Managers who are passionate about helping our clients succeed. We partner with a diverse range of organizations, from Fortune 1000 companies to some of the largest financial institutions globally.

As a team, we are committed to providing value to our clients. We take a consultative approach to solve challenges through our product, ensuring our customers have the right data to make informed decisions. We focus on retaining customers, maximizing product usage, and collaborating with the sales team to uncover growth opportunities.

About the Role:

The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. Youll need to be versatile. You will manage a portfolio of clients within one of the industry-aligned books of business described below. In this role, youll be expected to collaborate with account executives, identifying new business opportunities to help expand our footprint within each client account.

While key performance indicators include retention rate and the identification of growth opportunities, the responsibilities of Account Managers go much deeper. The team also extracts a wealth of knowledge from our clients, bringing that internally to product, marketing and sales teams in order to maximize the effectiveness of our business strategy and communication.

Books of Business:

Our Corporates & Consulting Account Management team is organized into industry-aligned books of business. Depending on team needs at the time of hire, you may manage accounts in one of the following areas.

Corporations

• Life Sciences & Healthcare: Clients use AlphaSense to track therapeutic pipelines, benchmark deals, and analyze markets.
• Tech, Media & Telecom: Clients monitor product launches, competitor strategy, and market disruption.
• Energy: Clients follow policy changes, M&A activity, and supply chain risk.
• Industrials: Clients scan for M&A, capital expenditure trends, and global demand.
• Consumer Goods & Retail: Clients track pricing moves, retailer strategy, and consumer demand.

Consulting & Professional Services

• Consulting: Firms use AlphaSense to build proposals and client deliverables with less research time.
• Law Firms: Firms use legal research to prepare cases and shape strategy.
• Insurance: Carriers use AlphaSense to inform underwriting decisions and risk analysis.

A note on industry background: Prior experience in any of the industries above is not required to apply. We assess for account management skill and client relationship experience. Industry knowledge can be built on the job.

Who You Are:

• Commercially accountable: You have at least three years of experience in an account management role where you owned retention and growth for an existing book of business. Youve carried renewal and expansion targets for client accounts you managed after the initial sale.
• Relationship-driven: You have a strong ability to develop instant rapport with new people and youve demonstrated success at managing and growing relationships within Fortune 1000 clients.
• A subject matter expert: You excel at what you do and know how to succeed within your role. This includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics.
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly.
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment.
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.
• A strong communicator: Youll regularly be engaged with anyone from an Analyst to a C-level executive and that requires exceptional oral, written and presentation skills. Youll need to distill and explain complex issues in simple terms.

What Youll Do:

• Maximize retention rate across the book of business
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Forecast retention rates
• Collaborate with Account Executives to identify growth opportunities within the book of business
• Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AE to craft most compelling messaging to prospective users
• Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than vendor
• Hold Business Reviews with key stakeholders
• Consistent proactive outreach with material and information thats relevant for our user base
• Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts