Sales Agent

Department: Inbound Sales

Employment Type: Full Time

Location: Warrior Square, Southend-on-Sea, Southend, Hybrid

Why Join Us?

• Competitive Starting Salary: £25,500, plus a guaranteed £210 monthly training bonus for the first 6 months.
• Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually
• Elite Bonus: Quarterly uncapped bonus opportunities.
• 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday
• Company pension scheme
• Holiday buy scheme
• Staff discounts on travel insurance
• Discounted gym memberships
• Support with health and wellbeing
• Ongoing training on our products 
• Real career progression opportunities — we love to promote from within.
• A supportive, friendly team where your ideas and input are valued.

• Monday to Friday: 8:30 AM – 8:00 PM
• Saturday: 9:00 AM – 5:30 PM
• Sunday: 10:00 AM – 5:00 PM

What youll be doing

• Handling inbound sales enquiries from customers looking to purchase travel insurance.
• Asking the right questions to understand customers’ travel plans and medical history.
• Clearly explaining policy features, cover levels, exclusions and pricing.
• Supporting returning customers with renewals and policy updates.
• Working towards sales and performance targets, including conversion, quality standards, AHT and Gross Written Premium (GWP).
• Developing strong knowledge of our products, systems and underwriting requirements.
• Participating in coaching sessions, call reviews and training to continually improve your performance.
• Working closely with colleagues and team leaders to support team success and best practice.
• Ensuring all activity is carried out in line with FCA regulations, Consumer Duty and company policies.

What Were Looking For

• Sales Mindset – Motivated by targets and driven to achieve strong results.
• Contact Centre Experience – Experience in a busy customer-focused or contact centre environment is desirable.
• Great Communicator – Able to build rapport quickly and explain information clearly.
• Empathetic Approach – Comfortable discussing sensitive medical information with professionalism and care.
• Tech Confident – Comfortable navigating multiple systems while managing calls efficiently.
• Problem Solver – Proactive and solutions-focused when supporting customers.
• Team Player – Enjoys working collaboratively and contributing to team success.
• Self-Motivated – Takes pride in delivering strong performance and improving continuously.