Field Service Representative (FSR) Engineer

Location: Alabama, United States

Department: Delivery

Workplace: remote

Employment Type: full

Description

ALL.SPACE develops software-defined smart satellite terminals that connect across multiple networks and orbital systems, supporting resilient communications on land, at sea, and in the air. Working at the forefront of Defense & Space, the company helps customers maintain resilient, high-performance connectivity across demanding operational environments.

This role is central to delivering that capability in the field, supporting customers through terminal deployment, technical integration, operational validation, and ongoing service support. As a Field Service Representative (FSR) Engineer, you will play a hands-on role in ensuring ALL.SPACE solutions are installed successfully, perform reliably, and deliver against mission-critical customer expectations.

Responsibilities

• Install, configure, and commission ALL.SPACE terminals and associated modem and IP equipment.
• Lead on-site fault diagnosis and resolution for ALL.SPACE antennas.
• Perform in-field software releases, updates, and routine maintenance.
• Document service activities through installation reports, maintenance logs, and technical issue records.
• Lead customer demonstrations and extended field-service trials, including CoTP and CoTM support, to validate customer success factors.
• Deliver customer training covering terminal installation, operation, and maintenance.
• Conduct site surveys and provide technical integration support for ALL.SPACE terminal deployments.

Requirements

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s Eng/STEM degree or equivalent industry or military experience
• 8 years of SATCOM experience within a field environment supporting military or defense services.
• Strong understanding of satellite networks (GEO, MEO, LEO) and satellite modems (e.g., iDirect, Comtech).
• Familiarity with test equipment such as spectrum analyzers, power meters, and network analyzers.
• Experience working with military or DoD stakeholders.
• Security clearance or eligibility to obtain one is required for defense-related projects.

Additional Notes

• Willingness to travel extensively and work in remote or challenging environments.
• Experience with IP networking, Linux, and RF troubleshooting would be advantageous.
• Military service experience is a plus.

Benefits

• Excellent Compensation package inclusive of 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
• Bonus package
• Career development training opportunities
• Employee Referral scheme