Senior Solution Architect

Location: Noida, India

Department: Overwatch

Experience: 10 Years

• Define and continuously evolve the enterprise architecture and roadmap for Jira, Jira Service Management, Confluence, Tempo and related Atlassian capabilities.
• Design scalable standards for projects, workflows, issue types, schemes, fields, screens, permissions, roles, automation, applications and integrations.
• Establish reusable configuration patterns that reduce unnecessary customization, simplify administration and prevent technical debt.
• Evaluate new Atlassian capabilities and recommend adoption based on business value, scalability, security, maintainability and cost.

• Continuously assess the Atlassian environment for architectural weaknesses, configuration sprawl, redundant fields and workflows, excessive permissions, control gaps and performance risks.
• Identify root causes behind recurring platform issues and replace workarounds or manual fixes with sustainable system-level solutions.
• Establish governance for access, configuration changes, applications, automation and platform standards, with appropriate testing, deployment and rollback controls.
• Maintain clear architecture documentation, configuration standards and technical decision records so the platform remains governable as the organization scales.

• Partner with Delivery, PMO, Finance, HR, Sales, IT and leadership to understand business processes and translate them into effective Atlassian solutions.
• Analyze the underlying business problem before recommending configuration, automation, customization or integration and challenge approaches that create unnecessary complexity.
• Design solutions that balance user experience, governance, reporting, automation and long-term maintainability.
• Measure the effectiveness of major platform changes through clear improvements in productivity, control, data quality, visibility or business outcomes.

• Proactively identify repetitive, manual or error-prone processes that can be automated within or around the Atlassian ecosystem.
• Design scalable Jira and Tempo automation with appropriate validation, exception handling, monitoring and awareness of platform limits.
• Use APIs, scripting, cloud services or custom extensions when native capabilities are insufficient, while avoiding unnecessary custom development.
• Evaluate and implement AI-enabled capabilities that improve project management, reporting, support, knowledge management and administrative productivity.

• Architect reliable integrations between Atlassian and enterprise platforms such as CRM, ERP, HCM, identity, Microsoft/Azure and business intelligence systems.
• Define system-of-record responsibilities, data models, mappings, APIs, authentication, synchronization rules, reconciliation and error-handling controls.
• Ensure Jira and Tempo are structured to produce accurate, consistent and decision-ready data without excessive manual transformation.
• Partner with analytics teams to enable automated operational and executive reporting and resolve data-quality issues at their source.

• Provide architectural direction and technical guidance to Jira Administrators and other teams working within the Atlassian ecosystem.
• Review significant changes for architectural impact, scalability, security and alignment with enterprise standards.
• Lead solution design, technical assessments, proofs of concept and major platform enhancements from concept through implementation.
• Develop team capability so recurring administration can be executed independently within clear architectural and governance standards.

• 10+ years of experience across Atlassian platforms, enterprise applications or solution architecture, with significant hands-on Jira experience.
• Deep expertise in Jira Cloud, Jira Service Management, Confluence and the broader Atlassian ecosystem.
• Strong experience with Tempo and enterprise time, resource, capacity or delivery-management use cases.
• Expert understanding of Jira workflows, schemes, issue types, custom fields, screens, roles, permissions, automation and application architecture.
• Proven experience designing and simplifying enterprise-scale Atlassian environments.
• Strong experience with REST APIs, webhooks, authentication, scripting and enterprise integration patterns.
• Experience integrating Atlassian with CRM, ERP, HCM, identity, cloud and analytics platforms.
• Strong understanding of enterprise security, access governance, SSO, user provisioning and auditability.
• Proven ability to proactively identify architectural weaknesses and independently design scalable remediation.
• Strong analytical and troubleshooting skills across systems, data, integrations and business processes.
• Ability to translate complex business requirements into simple, maintainable technical solutions and communicate clearly with engineers and senior business stakeholders.

• Jira Cloud, Jira Service Management, Confluence and Tempo – enterprise architecture and administration.
• Strong expertise in Jira workflows, schemes, permissions, custom fields, automation and governance.
• Hands-on experience with REST APIs, webhooks, scripting and enterprise integrations.
• Strong Atlassian solution architecture, security, scalability and technical-debt management experience.

• Experience with Atlassian integrations with Azure, CRM, ERP, HCM and BI platforms.
• Knowledge of SSO, identity management, access governance and audit controls.
• Experience with AI-enabled automation and Atlassian extensibility.

• Deeply curious about how systems work, where they fail and how they can be improved.
• Proactively identifies problems instead of waiting for tickets, incidents or instructions.
• Thinks in enterprise architecture rather than isolated Jira configurations.
• Strong instinct for simplifying complexity and eliminating technical debt.
• Hands-on enough to prototype, troubleshoot and validate solutions personally.
• Comfortable challenging existing approaches and proposing better alternatives.
• Makes decisions based on scalability, maintainability, security and measurable business value.
• Rigorous, analytical and detail-oriented with strong follow-through.
• AI-savvy and continuously explores better ways to automate work.
• Strong communicator and collaborative partner across technical and business teams.
• Fun, engaging personality and a team player.