Senior Marketing Operations Account Manager

Department: Marketing Operations

Employment Type: Full Time

Location: Remote / Hybrid / Onsite, Portugal, Portugal, Hybrid

About Algomarketing

Overview

Key Responsibilities

Client Relationship Management

• Serve as the primary day-to-day contact for assigned Google stakeholders across CRM and Onsite programs.
• Build strong working relationships and become a trusted operational partner.
• Manage stakeholder communications, expectations, priorities, and project updates.
• Support governance meetings, business reviews, and planning sessions.

Delivery Management

• Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.
• Maintain visibility across active projects, campaigns, launches, and operational workstreams.
• Monitor delivery progress and proactively identify risks, blockers, and resource challenges.
• Partner with team leads to ensure work is delivered on time, within scope, and to agreed quality standards.

Operational Planning & Reporting

• Manage delivery trackers, resource planning, project reporting, and operational dashboards.
• Prepare status updates, governance materials, and performance reports for client and leadership stakeholders.
• Support quarterly planning cycles and ongoing workload forecasting activities.
• Maintain clear documentation of delivery plans, risks, decisions, and actions.

Cross-Functional Coordination

• Facilitate collaboration between CRM and Onsite teams to ensure consistent delivery approaches and efficient execution.
• Coordinate stakeholder reviews, approvals, project kick-offs, and delivery milestones.
• Support resource allocation and prioritisation discussions across teams.
• Ensure information flows effectively between all parties involved in delivery.

Risk & Issue Management

• Track and manage delivery risks, escalations, and operational issues.
• Support issue resolution by coordinating stakeholders and ensuring timely follow-up.
• Escalate strategic or high-impact concerns when required.
• Contribute to mitigation planning and continuous process improvement.

Continuous Improvement

• Identify opportunities to improve delivery processes, reporting frameworks, and stakeholder engagement models.
• Support the implementation of operational best practices across CRM and Onsite teams.
• Contribute to documentation, playbooks, and governance processes that improve scalability and consistency.

What Were Looking For

• Strong communication and facilitation skills.
• Highly organised with excellent attention to detail.
• Proactive and solutions-oriented mindset.
• Strong collaboration and cross-functional leadership capabilities.
• Comfortable operating in dynamic environments with evolving priorities.
• Strong sense of ownership, accountability, and customer focus.

Skills, Knowledge & Expertise

Requirements

• 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
• Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
• Strong understanding of CRM, digital production, campaign delivery, or website operations.
• Experience managing multiple stakeholders and concurrent workstreams in fast-paced environments.
• Excellent project management, planning, and organisational skills.
• Strong reporting, communication, and presentation skills.
• Experience using project management and workflow tools.
• Ability to manage competing priorities while maintaining strong attention to detail.