Client Onboarding Project Manager

Department: Operations

Employment Type: Permanent

Location: Remote, Texas, Remote, United States, Remote

What that means day-to-day:

• Manage end-to-end client onboarding projects from handoff through launch and transition to ongoing support
• Lead cross-functional execution across Sales, Client Success, Configuration, Operations, Compliance, and other stakeholders, driving accountability, resolving roadblocks, and ensuring onboarding milestones stay on track 
• Track and drive completion of all required launch activities/materials, ensuring key milestones are met on time 
• Maintain project timelines, dependencies, and status visibility across multiple concurrent launches
• Ensure readiness for client kickoff, implementation, training, and post-launch activities
• Provide status updates on key launches to leadership, raising red flags when necessary 
• Support accurate tracking of project status in internal systems and tools
• Proactively identify risks, blockers, and delays escalating when needed and facilitating timely decisions to keep projects moving forward
• Ensure a consistent and high-quality client onboarding experience, recommending improvements to leadership 

• Client onboardings are delivered on time and with minimal execution gaps
• Streamlined sales to client success handoff, reducing data gaps 
• Strong alignment and accountability across internal teams
• All internal and external stakeholders have clear visibility into project status and progress at all times
• Smooth and consistent onboarding experience for clients
• Improved efficiency and scalability of the onboarding process

What you’ll need to be successful:

• 3–7 years of experience in Project Management, Operations, Client Onboarding, or similar roles
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Excellent communication and stakeholder coordination skills
• Comfortable working in a fast-paced, cross-functional environment
• Proven ability to drive execution and accountability without direct authority

• SaaS, client implementation, or client success environments
• Experience using project or workflow management tools such as Asana, Microsoft Teams, or similar platforms
• Familiarity with CRM or customer success systems such as Salesforce or Totango

What you’ll get in return:

• Work with a global team! We have colleagues and customers across North America and around the world.
• Veriforce is a great place to work! Our leaders and team members consistently cite our culture as one of the top reasons it’s a great place to build a career.
• Veriforce provides 
  • 100% employer-paid medical and dental insurance for employees
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work opportunities