Channel Programs & Operations Manager II

Location: Costa Rica; Remote

Do you thrive on driving partner programs, enablement, and operational excellence?

Do you like collaborating across teams to deliver success for partners and customers?

Join our Partner Program Team

The Akamai Partner Program Team supports global partners, fostering growth and advancing Akamais market objectives. This role involves scaling, operating, and enhancing distributor and reseller partner programs as a Channel Programs & Operations Manager II.

Help us achieve our goals

This position focuses on advancing Akamais partner programs through collaboration with Sales, IT, Finance, Legal, Marketing, and Product Management teams. Responsibilities include enhancing program scalability, partner enablement, and operational efficiency for our partner Ecosystem.

As a Channel Programs & Ops Manager, you will be responsible for:

• Managing and improve existing improving partner programs, ensuring alignment with business goals and partner needs..
• Leading new initiatives from inception to execution, driving operational improvements and process efficiencies
• Collaborating closely with strategic partners to gather requirements, design processes, and implement scalable, streamlined renewal and program initiatives effectively.
• Implementing partner enablement strategies, ensuring Distributors and Resellers possess essential training, resources, and tools to effectively sell and deliver Akamai solutions.
• Collaborating with internal stakeholders, including Partner Account Executives and leadership, to align program strategy with business priorities
• Working cross-functionally to define program scope, success metrics, and execution plans
• Tracking and analyze partner performance across key metrics and KPIs, providing data-driven insights and recommendations for continuous improvement
• Delivering partner-focused assistance as required to address and resolve partners issues, questions, and concerns promptly and effectively

Do what you love

To be successful in this role you will:

• Have 5+ years of experience in program management, channel operations, partner programs, or partner enablement, ideally within the technology or cybersecurity industry.
• Have a Bachelors Degree or High School Diploma or equivalent professional background.
• Demonstrate experience supporting partner models to effectively contribute to organizational goals and collaborative partnerships
• Be detail-oriented and analytical, with the ability to use both qualitative and quantitative insights to solve complex business challenges.
• Have communication and stakeholder management skills, with the ability to influence decisions and drive results in a matrixed environment.
• Excel in a dynamic environment, managing shifting priorities effectively while adapting to changing business requirements and objectives.
• Be comfortable working in an international environment, engaging with stakeholders across regions and time zones
• Be well versed in Salesforce, Partner Portals, and Metrics/KPI dashboards

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether youre streaming live events, scrolling social media, watching your favorite series, or managing your savings, were the engine behind the scenes. We provide the worlds most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the worlds biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the worlds most distributed cloud platform.

At Akamai, we dont just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And were the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your jobs needs

Akamais FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. Its not about telling employees where to work; its about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

This position focuses on advancing Akamai’s partner programs through collaboration with Sales, IT, Finance, Legal, Marketing, and Product Management teams. Responsibilities include enhancing program scalability, partner enablement, and operational efficiency for our partner Ecosystem.