Senior Technical Consultant - ITSM & CSM

Team: ESM Accelerate

Location: Gurugram, Haryana

Commitment: Full Time

Workplace Type: remote

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core applications including ITSM, CSM, Integrations
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 6+ years of experience working with , including hands-on development and implementation.
• Strong expertise in ITSM, CSM, Integrations
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Customize applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
• Experience with additional modules like HRSD, or GRC.