PRIMARY OBJECTIVES AND RESPONSIBILITIES 

• Drives continuous improvement and efficiency across the division. 

• Works closely with the sales, operations excellence, and technology teams to ensure readiness for volume growth and new services.  

• Promotes active and positive customer engagement and ensures that the service experience for customers in the division. 

• Maintains close communications with the sales organization to ensure that customer expectations are understood and satisfied.  

• Collaborates with the Vice President for Operational Excellence to drive operational improvements and improve efficiency.  

• Provides day-to-day oversight for the districts related to personnel and service delivery.  

• Establishes key performance measures and metrics to track performance and identify problems proactively.  

QUALIFICATIONS 

• Bachelor’s Degree required, Masters Preferred.  

• Minimum 10 years in management role, overseeing Operations and process improvement functions within an organization. Healthcare/Medical Device industry required.   

• Strong financial acumen including prior profit and loss responsibilities.   

• Ability to lead and drive change amongst leadership, peers, and direct reports.  

• Demonstrated track record as an operational leader.   

• Ability to travel 75%.  

KNOWLEDGE, SKILLS, AND ABILITIES 

• Sets and executes successful multi-year growth strategies.  

• Excellent at establishing budgets and preparing/executing strategic plans.   

• Displays highly effective internal and external communication, collaboration, and presentation skills.   

• Demonstrates an aptitude for quantitative analysis and displays a rigorous, metrics-driven management style.  

• Displays excellent planning and organizational skills with demonstrated ability to direct large, complex initiatives across a broad network and ensure completion.  

• Leads and drives change amongst leadership, peers, and direct reports.  

• Solves problems proactively and has a track record of continuous improvement/Six Sigma methodology.  

• Performs under time constraints in a fast-paced environment with a high sense of urgency.  

• Establishes budgets and prepares/executes strategic plans.  

DISCLAIMER