Senior Hardware/Software Installation Technician (Survey Team Lead)

Team: Service Operations

Location: Remote

Commitment: Regular

Workplace Type: remote

Job Description

Our Agile Defense team, the premier providers of innovative Information Technology (IT) services and communications support to the Department of War and Federal Agencies, is growing. We’re increasing our team to support the US Army. The program delivers end-to-end EFIS&T services—including survey and design through installation, security, and testing. This work spans NIPR and SIPR networks, Wi-Fi, VoIP, ISP/OSP infrastructure, and voice modernization across all CONUS Army installations.
 
We are seeking an experienced Senior Hardware / Software Installation Technician (Survey Team Lead) to contribute to technical site surveys for a critical US Military IT modernization program. In this role, you will serve as a technical lead, responsible for evaluating infrastructure readiness, documenting requirements for network and system upgrades, and overseeing the installation of hardware and software solutions.
 
The ideal candidate is a field-proven technician who can expertly navigate military facilities, author and produce detailed Site Survey Reports (SSRs), mentor fellow technicians while interfacing directly with the Project Manager, Program Management Office (PMO) and Government Points of Contact (POCs). 

Education and Background

• Bachelor’s degree in IT/Engineering with at least 10 years experience in hardware/software integration and structured cabling.
• Proven experience conducting site surveys for DoD or Federal Government environments. 
• Proficiency in Microsoft Visio for creating network diagrams and rack elevations.
• Strong understanding of power requirements (NEMA plugs, UPS sizing, BTU calculations).
• Knowledge of fiber optic and copper cabling standards (single-mode, multi-mode, CAT6) 

Years of Experience

10 years

Required Skills

Active Secret Clearance; Top Secret preferred
 
Must be able to travel 90% of the time on deployments for both CONUS and potentially OCONUS locations
 
SITE SURVEY LEADERSHIP & ENGINEERING 
• Lead physical site surveys at military installations (CONUS and OCONUS) to validate power, space, cooling (HVAC), and connectivity requirements for new equipment deployments.
• Analyze existing network infrastructure (fiber/copper cabling, patch panels, conduit) to determine upgrade requirements.
• Develop comprehensive Site Survey Reports (SSRs) and Installation Design Plans (IDPs), including floor plans, rack elevation diagrams, and power calculations. . Generate accurate Bills of Materials (BOMs) to support procurement and logistics for upcoming installations. 
HARDWARE & SOFTWARE OPERATIONS 
• Perform installation, configuration, and troubleshooting of IT hardware (routers, switches, crypto devices, and UPS units) and associated software/firmware.
• Load and configure operating systems (Windows/Linux) and apply system baselines (e.g., STIGs) in accordance with DoD cybersecurity standards.
• Conduct burn-in testing and validation of systems prior to final acceptance.
• Troubleshoot complex hardware/software interoperability issues in the field, coordinating with backend engineering teams for resolution. 
PROJECT COORDINATION & DOCUMENTATION 
• Act as the primary technical liaison between the Program Management Office (PMO) and the site customer (bases, camp, posts, and stations). 
• Create and maintain engineering drawings using Microsoft Visio or AutoCAD.
• Ensure all field activities comply with safety regulations and military installation access procedures.
• Provide After Action Reports (AARs) and daily status updates during travel to Prime.
• Ensure Agile Defense teammates remain up to date and current on all required training and certifications. 

Preferred Skills

• US Army Signal Brigade / DISA / DoDIN network installation/modernization experience
• Computer Aided Design (CAD) Information Technology
• BICSI Technician or RCDD certification 

Working Conditions

Ability to lift and carry equipment up to 50 lbs; ability to work in confined spaces (server closets, raised floors).

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.