Field Deployment Analyst

Team: Service Operations

Location: Remote

Commitment: Regular

Workplace Type: remote

Job Description

The Field Deployment Analyst is responsible for installing, configuring, testing, troubleshooting and fielding hardware, software, network systems, and in-service applications at designated customer field sites. This may include conducting pre-deployment testing and validation to ensure seamless integration into existing federal IT environments, as well as supporting large-scale hardware rollouts, infrastructure upgrades, and system modernization initiatives across assigned locations.

Education and Background

BA or BS degree and five years of experience, or a High School degree

The Field Deployment Analyst delivers technical troubleshooting to resolve hardware, software, and network connectivity issues affecting agency network. The role is responsible for rapidly evaluating network disruptions to determine whether an operational outage stems from a commercial circuit failure or an internal facility defect. Upon identifying failed network or system components, the incumbent implements targeted remediation up to and including component replacement to restore operational status, escalating complex issues to Tier 3 field engineering support when higher-level technical intervention is required. Throughout the diagnostic and resolution process, the incumbent collaborates actively with colleagues, customer representatives, internal management, and external vendors to align on troubleshooting strategies and drive swift, effective issue resolution. 

This Field Deployment Analyst requires close coordination with Network Operations Centers (NOCs), network engineers, and other field technicians to maintain peak operational readiness. The Field Deployment Analyst works collaboratively within multi-disciplinary teams to execute scheduled deployment windows and conduct site surveys, and serves as a coordination point for escalation paths between field technicians and back-office engineering groups. 

The Field Deployment Analyst works with assigned Project managers to contribute comprehensive site deployment reports, post-installation verification logs, and incident post-mortems to document field activity and outcomes. This includes assisting with updating project schedules, tracking matrices, and asset management databases to accurately reflect real-time field status. This role is also responsible for keeping program leadership and customer stakeholders informed of progress, risks, and deployment bottlenecks throughout the project lifecycle

Years of Experience

Seven years of experience performing IT technical support for federal customers

Required Skills

Experience with the following: 
Expertise with Cisco layer 2/3 devices and experience with Palo Alto firewalls 
Support a rotating on-call schedule and support on-call requests 
Experience with Palo Alto firewall products 
DHS or CBP experience
Operating System Experience: Microsoft Windows, Linux

Working Conditions

Must be able to travel around the United States.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.