Junior Technical Support SpecialistStraight from Access Softek’s careers page. Apply on the company site — no recruiter, no middleman.
Junior Tech Support Specialist (24/7 live-chat Team)
Team: Technical Support
Location: Remote (EU)
Commitment: Full-time
Workplace Type: onsite
Industry leader in mobile and online banking technology seeks Junior Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Rotational shifts — 2 days on 1st shift – 10 AM – 10 PM (EST), 2 days on 2nd shift 10 PM – 10 AM (EST), 4 days on backup (standby only, no active duties expected ), with regular days off between rotations.
Primary Responsibilities
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
As Plus
- Experience in banking live-chat would be a huge asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Our Benefits
- Remote-friendly role, depending on location eligibility
- Long-term employment
- Competitive salary
- Internal medical insurance
- Community of practice, regular knowledge sharing among colleagues
- Internet compensation (50$ per month)
- Friendly and easy-going international team and colleagues.
Similar remote jobs
More like this →
Nextiva
Junior Expansion Account Executive, Small Business Accounts (Remote)
Remote
Mexico✓ From careers page· about 3 hours ago
Discover More than 100,000 Hidden Remote Jobs Before Everyone Else
Unlock All Remote Jobs Today
Simple pricing. Big savings on Quarterly and Yearly.
Monthly Access
$19/month
- Instant access to fresh remote jobs from 500+ companies
- New opportunities added hourly, often 3-7 days before anywhere else
- Advanced filtering by role type, stack, pay, and location
- Priority customer support
Most Popular
Yearly Access
$59/year
- Everything in Monthly
- Save $169 (~74%) vs paying monthly
- Average job search takes ~6 months - get covered for the whole journey
- Less than the cost of one lunch per month for competitive advantage
- Equivalent to just ~$4.92/month