Client Solutions Specialist

Team: Operations

Location: Remote

Commitment: Full-Time

Workplace Type: remote

Salary:

Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve.

We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.

What Youll Do

• Call clients whose accounts have recently fallen behind, and reach a real conversation

• Find out what actually happened to drive the right solution: a timing problem, a short month, a change in circumstances

• Secure a commitment for a specific amount on a specific date, and set it up on the call

• Follow the call with the email or text that closes it, and follow up on every commitment you take

• Document every contact accurately in the loan management system

• Work within UDAAP, TCPA, and Aboves contact-frequency and disclosure requirements on every attempt

• Bring what you learn back to the team. Youll help shape what we do next; the insights you bring back from calls directly inform our scripts, timing, and offers.

What Were Looking For

• Two or more years on the phone in a role where you had to change someones mind and close on the call, not book a follow-up

• Experience in retention or save work, first-party early-out or loss mitigation, or another role where you asked people for a payment or a commitment

• Genuine comfort with a difficult, emotional conversation

• A track record against a conversation target, and comfort with being coached against one daily

• Clear written and verbal communication, and the judgment to explain financial consequences accurately without overstating them

• Instinct for compliance. You should already know the difference between creating urgency and applying pressure

• Reliable and able to perform at a high level working remotely

Nice to Have

• Experience with consumer lending, debt settlement, or credit counseling

• Talkdesk, LoanPro, Zendesk, or comparable telephony and loan-servicing system